Hikvision Remote Backup issues - Writing data into the disk failed

[dturtill]

Morning Guys


does anyone use the Remote Backup software, I am trying to write 30 days of Backups to an external drive and all I keep getting is that it failed writing to disk. I have tried multiple locations and can manually write to all of them

 

[Phil]

That's probably a huge file!
How are you commencing this?
e.g. from a direct-connected monitor?
From iVMS-4200?
From Internet Explorer?

 

[dturtill]

From the Remote Backup software on the same network

 

[Phil]

Ah, I've never used it.
I've attached the manual in case that helps.

Are you running V3.0.0.301?
Do you get any error messages?

 

[dturtill]

it just says writing data into the disk Failed

 

[Phil]

Have you checked the manual?
Are you using the software as per their guidance?

 

[dturtill]

yes, the only thing it maybe is that its a network drive. will try on a local