Hikvision Notifications has stopped working

[Jackr1]

Hi all,

I’ve got a Hikvisiom nvr which I’ve had a while now. I think since I’ve updated it to latest firmware I no longer get image previews of what was detected (as can be seen in picture)
Any help would be greatly appreciated
Thanks
Jack

 

[Phil]

Which NVR please?
What firmware are you now running please?
Which App?

 

[Jackr1]

Hi Phil, sorry should have given more information.
It’s a DS-7604NI-K1 /4P On firmware V3.4.95 build 170626. His app is on hik connect although doesn’t also work on Ivms 4500 both on iOS.
Thanks
Jack

 

[Phil]

There is one newer firmware version for that NVR (3.4.96):
DOWNLOAD PORTAL

The Hik-Connect App should be unaffacted by this, but perhaps take a look and try it:
HikVision push notifications to IVMS-4500 App have stopped working on G1 cameras & latest firmware

 

[Jackr1]

I’ve now updated to this newer firmware and tried the different setting. I’m starting to wonder if it’s some of my settings as sometimes live view/playback stutters, could this be anything to do with it ?

Thanks again,
Jack

 

[Jackr1]

Still no luck fixing tbis. I have reset the NVR with no luck. Is the a problem with hik connect ?

 

[Phil]

Which CODEC are you using please?
e.g. h.264/h.265

 

[Jackr1]

H.264 I think. I don’t have h.265. Whatever is the standard one
Thanks

 

[Amko]

Hi
Hopefully some one still reads this form.

I'm having the same problem with a DS-7626-NI nvr. Could it be the nvr model that just wont push the notifications. I receive the notifications from my other clients DS-7732NI 100%. All the ports have been forwarded and using a static ip for the nvr.

 

[Phil]

I have never come across a 7626 NVR - perhaps contact Hikvision Tech Support and ensure that you are running the latest available firmware.