HikVision Cameras - No Fault Found

[Phil]

We are receiving so many HikVision cameras returned with various symptoms and problems claimed but actually No Fault Found when we test them that I thought it was worth a quick Post here.

Typical reports include that customers can no longer access the camera, or simply 'stopped working'.

A very common theme is that the cameras are not running the latest firmware when we receive them.

The typical run through that we do here is:
1. Connect the camera to a POE switch on our network.
2. Find it with SADP.
3. Gain access with a browser (reset to inactive using the camera's reset pushbutton OR request a password reset file if no button).
4. Update the camera to the latest firmware.
5. Test video and day/night switching.
6. Declare NFF (No Fault Found) and return to the customer.

Just dealt with a 2355 turret returned with IR claimed not working.
Was running firmware version V5.4.5.
Upgraded to V5.5.4.
NFF
Reset to inactive & returned to customer.

 

[Phil]

A HikVision 2342 turret received back and tested today.
Intermittent fault reported.
Firmware was over a year out of date.
Updated.
Tested.
No Fault Found.
Returned.

 

[Phil]

2355 turret
Installer assured us it was up-to-date with firmware
On receipt it was running V5.4.5 year-old firmware!
Seven versions since.
Updated to V5.5.51
Tested
No fault found