Hikvision 4200 goes offline on its own.
- Thread starter hugo
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- #3
Thanks for the reply Dan.
1) We have a 4200 Hikvision 16 channel DVR working on solar power and fast satellite broadband internet.
2) We have a remote computer with the Hikvision Client software installed for viewing the cameras.
3) We also have Internet Explorer with the plug in for logging in as an alternative.
4) I have my Android phone with 'Hikvision Connect' installed.
Only parts 1) with 4) are currently working, 2) and 3) won't work.
When I had everything here and using my internet connection, Everything worked fine (2} and 3} worked well on two different PCs). I carefully followed several setup instructions I found on the net. It all worked well until the DVR was taken to its real location.
As soon as I changed the IP to that of the satellite modem/router. The DVR went online and worked fine. I also set up my smart phone (using the barco code method). When I came home, I had access to the cameras with the smart phone. I logged in/out (Hikvision Connect) several times: all was fine but late at night when I tried once more before going to bed, the DVR had gone offline and I couldn't fix it remotely. A couple of days later, at the DVR end, I restarted the unit and all worked well using the smart phone until late at night when the DVR went offline again.
On Wednesday morning I got someone to restart the DVR and I logged in using my smart phone again - now, it is all working well because I kept 'Hikvision Connect' logged in overnight. Should I be able to log off from 'Hikvision Connect' and maintain the DVR online? This DVR needs to be online permanently - both solar power and satellite internet are very reliable.
Remotely, we need to have remote viewing with a PC purchased for this purpose. But since the DVR was taken away, I haven't been able to log in from the PC, neither using the Web nor Hikvision Client. The IP address I entered is the one I obtained at the DVR end (By going to the 'maintenance' menu.... (Copy and Paste} and ... setting it as a fixed IP address within the 'Network' menu as instructed).
Something has to be wrong, but I don't know what else to do. I have been trying to get this system working for several months and it's driving me crazy. By the end of December, I managed to get everything working satisfactorily. So if it worked before, why isn't working now? In the meanwhile, I will keep the 'Hikvision Connect' app logged in but I need some guidance to sort things out. I will appreciate any suggestions that will allow me to move on.
I downloaded the x64 'Client software' from the UK as I couldn't find it anywhere else.
1) We have a 4200 Hikvision 16 channel DVR working on solar power and fast satellite broadband internet.
2) We have a remote computer with the Hikvision Client software installed for viewing the cameras.
3) We also have Internet Explorer with the plug in for logging in as an alternative.
4) I have my Android phone with 'Hikvision Connect' installed.
Only parts 1) with 4) are currently working, 2) and 3) won't work.
When I had everything here and using my internet connection, Everything worked fine (2} and 3} worked well on two different PCs). I carefully followed several setup instructions I found on the net. It all worked well until the DVR was taken to its real location.
As soon as I changed the IP to that of the satellite modem/router. The DVR went online and worked fine. I also set up my smart phone (using the barco code method). When I came home, I had access to the cameras with the smart phone. I logged in/out (Hikvision Connect) several times: all was fine but late at night when I tried once more before going to bed, the DVR had gone offline and I couldn't fix it remotely. A couple of days later, at the DVR end, I restarted the unit and all worked well using the smart phone until late at night when the DVR went offline again.
On Wednesday morning I got someone to restart the DVR and I logged in using my smart phone again - now, it is all working well because I kept 'Hikvision Connect' logged in overnight. Should I be able to log off from 'Hikvision Connect' and maintain the DVR online? This DVR needs to be online permanently - both solar power and satellite internet are very reliable.
Remotely, we need to have remote viewing with a PC purchased for this purpose. But since the DVR was taken away, I haven't been able to log in from the PC, neither using the Web nor Hikvision Client. The IP address I entered is the one I obtained at the DVR end (By going to the 'maintenance' menu.... (Copy and Paste} and ... setting it as a fixed IP address within the 'Network' menu as instructed).
Something has to be wrong, but I don't know what else to do. I have been trying to get this system working for several months and it's driving me crazy. By the end of December, I managed to get everything working satisfactorily. So if it worked before, why isn't working now? In the meanwhile, I will keep the 'Hikvision Connect' app logged in but I need some guidance to sort things out. I will appreciate any suggestions that will allow me to move on.
I downloaded the x64 'Client software' from the UK as I couldn't find it anywhere else.
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Hi @hugo
Thanks for the extra information, you have a very complicated setup and we have very little experience remotely accessing a system like this.
I can't understand why the DVR is going offline, is your satellite broadband dynamic and shifting? When it goes offline do you have to change the DVRs IP address and network details to get it back online?
For the time being to get your remote access back via iVMS-4200 we would recommend that you use the Hik-connect connection to link the DVR to iVMS-4200 using Cloud P2P
Could I also ask you to clarify what the exact model of DVR you have is? you say 4200 DVR but this is not a model we are aware of, do you actually mean that you have a virtual recorder setup using iVMS-4200 to record cameras to local storage on a custom PC/server?
Thanks for the extra information, you have a very complicated setup and we have very little experience remotely accessing a system like this.
I can't understand why the DVR is going offline, is your satellite broadband dynamic and shifting? When it goes offline do you have to change the DVRs IP address and network details to get it back online?
For the time being to get your remote access back via iVMS-4200 we would recommend that you use the Hik-connect connection to link the DVR to iVMS-4200 using Cloud P2P
Could I also ask you to clarify what the exact model of DVR you have is? you say 4200 DVR but this is not a model we are aware of, do you actually mean that you have a virtual recorder setup using iVMS-4200 to record cameras to local storage on a custom PC/server?
- Thread starter
- #5
Hi Dan,
I haven't logged off Hik-connect on my phone since last week. It's still working. I think you are close to where the problem may be.
I don't know what sort of IP we get from the satellite {I can find out). We don't have access to the dish modem itself, the modem has four LAN connections but only the first one is to be used (that's the way the NBN {National Broadband Network} has set it up, we are not allowed to use the other LAN ports}, then they connected LAN1 of their modem to the 'Internet' input of a standard WiFi modem/router which has 4 LAN sockets at the back, the DVR LAN is connected to 'LAN1' input of the WiFi modem.
I remember seeing a YouTube tutorial referring to some additional modem configuration required for the DVR to operate properly. The IP address looks like a common modem IP, even now my phone shows that that IP is 'offline'. {The phone connection works because of the information obtain from the DVR software barco but does not show any currently working IP address on my mobile}.
The first time the DVR went offline I had to go to the DVR location physically, in fact when I was there it was offline. but it turned online again a few minutes later... this is strange because I didn't touch anything. The second time was last Tuesday on my return from the site, it worked for several hours and went offline in the late evening. The next morning I got someone to turn off and on the DVR power, the DVR loaded and went online automatically (the DVR has never failed).
I haven't tried Cloud P2P as yet, although we mostly need the PC connection for remote viewing.
The model of the DVR is DS-7216HUHI-K2. I don't know much about networking and I couldn't get help from Hikvision au because we bought the unit and cameras from the UK.
What we have is quite simple, the recorder itself has a 12 GB hard disk. There is no other computer for the CCTV purpose. Only the satellite modem, WiFi modem and the DVR. We have a PC with windows 10 in town to operate the DVR remotely, basically to watch the cameras. (Recording can be started at either end).
I will be going to the DVR site on Tuesday and I will take the PC with me. I will be looking forward to any comments or ideas you may have. Thank you!
I haven't logged off Hik-connect on my phone since last week. It's still working. I think you are close to where the problem may be.
I don't know what sort of IP we get from the satellite {I can find out). We don't have access to the dish modem itself, the modem has four LAN connections but only the first one is to be used (that's the way the NBN {National Broadband Network} has set it up, we are not allowed to use the other LAN ports}, then they connected LAN1 of their modem to the 'Internet' input of a standard WiFi modem/router which has 4 LAN sockets at the back, the DVR LAN is connected to 'LAN1' input of the WiFi modem.
I remember seeing a YouTube tutorial referring to some additional modem configuration required for the DVR to operate properly. The IP address looks like a common modem IP, even now my phone shows that that IP is 'offline'. {The phone connection works because of the information obtain from the DVR software barco but does not show any currently working IP address on my mobile}.
The first time the DVR went offline I had to go to the DVR location physically, in fact when I was there it was offline. but it turned online again a few minutes later... this is strange because I didn't touch anything. The second time was last Tuesday on my return from the site, it worked for several hours and went offline in the late evening. The next morning I got someone to turn off and on the DVR power, the DVR loaded and went online automatically (the DVR has never failed).
I haven't tried Cloud P2P as yet, although we mostly need the PC connection for remote viewing.
The model of the DVR is DS-7216HUHI-K2. I don't know much about networking and I couldn't get help from Hikvision au because we bought the unit and cameras from the UK.
What we have is quite simple, the recorder itself has a 12 GB hard disk. There is no other computer for the CCTV purpose. Only the satellite modem, WiFi modem and the DVR. We have a PC with windows 10 in town to operate the DVR remotely, basically to watch the cameras. (Recording can be started at either end).
I will be going to the DVR site on Tuesday and I will take the PC with me. I will be looking forward to any comments or ideas you may have. Thank you!
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This could be the issue, if you don't have a DDNS set up then you will continue to have problems with the Dynamic IP changing and causing the device to connect. We would recommend that you either set up a DDNS service or ask them to change the address to a static one.
If you go the static route you can then change the DVR IP address to match the new static IP range and the device should be online again.
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