Hikconnect mobile app - remote playback fails

[fleshinchair]

Hi,
I have my camera recording 24/7 on my NVR and remote playback works fine if I go via a browser.
If I try to playback previous footage from my mobile phone though the app seems to think there isn't any footage recorded for most hours and so rarely works. I've attached a photo below, showing the rare occassion it allows me to playback some footage for a small period of time. The NVR is successfully recording 24/7 so I don't understand why the app doesnt show this. Any ideas?

Screenshot_20171210-115420.jpg

 

[Phil]

Sorry, not really. So many things it can be.
Is it always like this i.e. do you see the same when you're using wi-fi on the same router / Local Area Network as you do when roaming / using data?
Is everything updated to the latest version?
Camera firmware
NVR firmware
App version