Hik Vision Notifications

[Jilly]

Hi, hoping someone may be able to help please. Does anyone know why my Hik vision will notify me of some events but not other, e.g has notified me of motion events throughout the day but only 2 out of 3 events tonight on one camera and none on another camera where there was one event? The motion events are showing on nvr playback but no red line on playback in the app. I’m at my wits end, tried everything, scoured the web but not found anything that will explain why so hoping someone on here may know. Thanks

 

[Dan]

Hi @Jilly

What cameras and/or NVR do you have and what firmware versions are they running?
What release version of Hik-Connect are you using? (if you go to Me > About in the app you can see the version number of the app software)

 

[Jilly]

Hi Dan, thank you so much for replying. On the app it shows version 6.7.1.20241126.6. The model number of the DVR is: iDS-7204HQHI-K1/2S(C). I don’t know how to find any info on cameras, does any of the above help?

 

[Dan]

Thanks @Jilly

It looks like you are on the latest version of the app.

Can you please confirm how you access the DVR? Do you access it with a direct monitor or a web browser?

 

[Jilly]

Access is via TV as don’t have a laptop.