Hik Vision DS-7204HQHI-K1 Offline / Offline (0x1007)

[BR55TON]

I have tried pretty much everything to get this device back online but now at a complete loss. I have had the device up and running for a few months, however over the past week or so I have been unable to connect and view my camera's remotely. Once I started researching I found that I simply had to reboot the router. This worked initially, however the device would go offline more frequently. I am now unable to get this back online so would appreciate any help.

I can see that the device is connected to my router and can log into the IP address from within my home network
I have performed a Ping test to dev.hik-connect.com and works fine
I have performed a Telnet test, this worked too

Thanks in advance for any help or guidance

 

[Phil]

Step1 - make sure that all your Hikvision devices are running the latest firmware.

 

[BR55TON]

Step1 - make sure that all your Hikvision devices are running the latest firmware.

Thanks, I have checked for firmware updates. No new versions are detected so should be up to date.

 

[Phil]

'detected' - unfortunately their self-checks fib

I think that this is the correct section of their download portal for your DVR (we don't sell DVRs), please check the docs there and upgrade if necessary:
DOWNLOAD PORTAL

 

[BR55TON]

Thanks for help - I have updated the firmware but still no joy. Any other ideas at all?

 

[Phil]

however over the past week or so I have been unable to connect and view my camera's remotely

From an App?
What device/App?
What happens?

Is your router firmware up-to-date?
Router firmware updates are vital