Hik remote access

[cctvnewbie]

Just trying to move over my cameras and ran into a problem. When i am logged into Hik-Connect and try to add a device by serial number i enter the serial number from my NVR and get a red x message saying added.

I have tried enabling and disabling Platform access but have no idea what has happened

 

[Phil]

Hi,
Can you check that message again please, is it actually 'already added' or similar?

Sometimes people lose their account / login details and end-up trying to add the same device / serial number to two accounts - which the system won't allow.

 

[cctvnewbie]

Hi Phil

Thanks for the speedy response! This is what i see.

Thanks

 

[Phil]

Presumably you don't then see a page like the below?
i.e. your camera successfully added

This is the screen you see / feedback you get if the serial number is not found:

 

[cctvnewbie]

No when i add the camera that is all i get and then a blank screen.

 

[Phil]

Is your device serial number 9 digits long?

 

[cctvnewbie]

Yes the 9 numbers in the long string of numbers and letters

 

[Phil]

There's a separate 9-digit serial number used for Hik-Connect which you can find on the HikVision product or box label

 

[cctvnewbie]

I thought they were the same, will double check

 

[Phil]

You'll find the serial number for Hik-Connect on the product / box label as below:

 

[cctvnewbie]

I will have to check the actual device as bad at getting rid of boxes!

 

[Magic919]

Phil, that barcode above the serial number is giving away the serial number.

 

[Phil]

That's OK, I have sufficient super powers to stop any mis-use