Hik-Connect Hik Connect notification Message Image Corruption

[fredkruger]

does anyone get image corruption (see attached) in Hik Connect notification message pictures.
I'm using 7716ni_i4 NVR with 8 X ds2cd2385fwd 8mp cameras, all running the latest firmware.
Galaxy S7 phone.
It does this mostly on 1 or 2 cameras but not all the time.

 

[Phil]

Nothing attached.
You can paste images directly into your Post.

 

[Phil]

What's your broadband uplink speed at the NVR site please?

Is your NVR running V4.1.67 firmware?
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And your cameras running V5.5.8?
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[fredkruger]

What's your broadband uplink speed at the NVR site please?

Is your NVR running V4.1.67 firmware?
DOWNLOAD EU PORTAL

And your cameras running V5.5.8?
DOWNLOAD EU PORTAL

Download 40mbit,upload 10mbit
Yes firmware 4.1.67 & 5.5.8
It also did it with previous firmware versions..

 

[Phil]

Anything here ring any bells with your setup?
Notification images not appearing for all cameras

 

[fredkruger]

Anything here ring any bells with your setup?
Notification images not appearing for all cameras

That did happen when I was using a 7708ni-k2 NVR with the same cameras but not now.
The K2 NVR did seem to send 8mp notification images, but the more powerful I4 only seems to send lower resolution Notification images.
The alarm input of the NVR is triggering 4 cameras to send a notification so maybe it's not powerful enough...