BRIGHTDARKNESS
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Hi, I am new to the CCTV world and have some issues im not very technical so i apologize for the layman terms.
Recently had 3 x HIKVISION 5mp colourvu analog cameras installed wired in to a hikvision dvr DS-7204HUHI-K1 - Firmware version: V4.21.002 build 190925. The DVR Is connected via a wireless link adapter. My internet speed is download 60mps and upload 27mps
The cameras are set to 5mp and run fine on the DVR with playback and motion sensor notification running absolutely fine.
The issue i have is with the HIK -Connect app on my samsung s10 but also tested on an iphone and with several other phones. I have downloaded the new app version of hik stores website directly which is v4.3.1. I have deleted the app and re-installed it
I have 2 issues:
1. sometimes the image on live stream breaks for a few seconds but happens every so often.
2. motion detection notification playback needs to be refreshed a few times for it to play and in some parts of it the image still breaks
I contacted the installer who said i have never seen this issue and left me in limbo.
Please see images attached any help will be welcome im a newbie to the cctv world
Recently had 3 x HIKVISION 5mp colourvu analog cameras installed wired in to a hikvision dvr DS-7204HUHI-K1 - Firmware version: V4.21.002 build 190925. The DVR Is connected via a wireless link adapter. My internet speed is download 60mps and upload 27mps
The cameras are set to 5mp and run fine on the DVR with playback and motion sensor notification running absolutely fine.
The issue i have is with the HIK -Connect app on my samsung s10 but also tested on an iphone and with several other phones. I have downloaded the new app version of hik stores website directly which is v4.3.1. I have deleted the app and re-installed it
I have 2 issues:
1. sometimes the image on live stream breaks for a few seconds but happens every so often.
2. motion detection notification playback needs to be refreshed a few times for it to play and in some parts of it the image still breaks
I contacted the installer who said i have never seen this issue and left me in limbo.
Please see images attached any help will be welcome im a newbie to the cctv world
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