Hik-Connect HiK Connect app causes NVR to report Illegal Login

[dturtill]

I have just setup the Hik Connect app. I am able to connect to cameras on the NVR and view the live view, however, every time I do the NVR reports illegal Login


I know the password is correct as if i enter an incorrect one it wont let me view the camera at all


Any ideas

 

[Phil]

Sorry, I've not come across this before.
I can't think why it works / allows you in, but then complains.


I'd try the usual stuff:
Check for latest firmware.
Reboot devices.

 

[dturtill]

thanks gave them a try , still doing the same. strangely it will also refuse to reconnect after a power cut unless i delete the device and re-add it

 

[dturtill]

so tried with HIK COnnect and IVMS 4500 both not working


Uninstalled both and rebooted phone then reinstalled Hik Connect, Now not getting an illegal login and can see the NVR but if i try to get live View I get Error Code: 241008

if I try viewing a recording I get 245500

 

[Phil]

I'm afraid I've been unable to find any list or explanation of those error codes