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Getting DVR online

Montypython

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Hi
I have just installed a 8 camera system and got it all working not a problem, until it came to viewing it on the app.
I have the app working and registered, it finds the device but the device status keeps showing as offline on the Access platform.
Tried a few tutorials and followed instructions but as still unable to get the thing to change status..
Any help would be appreciated please..
 
Yes, the app doesn't seem to be the problem, I was also advised to use the ezview app as it may be easier..
Problem I'm getting is when you try connecting device to the app it says it's off-line.
When I go into dvr platform access settings it shows offline and cannot get it to come online..
Not sure if I'm missing something..
 
Even i am getting same problem.
My dvr is DS-7104HGHI-F1, and i have 10mbps connection.

My internet working fine for other laptops connected to router. But DVR goes offline after about 1 or 2 hours randomly.

I tried to contact customer service on phone but they told that you need faster connection! (i have only 2 camera connected, told them also).

Can't find any solution till now.
 
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