DS-7608NI-I2 (V3.3.7 build 151102) not sending e-mails

[MerNion]

Hello,

is there a way to test the e-mail settings you enter in the Network>Advanced Settings>Email page? On the camera page there is a test button, but not on the NVR. I am asking because for some reason I just set up the email setting but I never receive an e-mails.

p.s. I am not using gmail, rather my own mail server which works just fine since another network camera (not hikvision) with the same smtp etc setting works just fine.

Thanks!

 

[SJS]

Your firmare is very old, please update to newest 3.4.90.

On 3.4.90, there is a test button.

 

[MerNion]

You mean on the WEB GUI? Because ont he NVR GUI there is too on 3.3.7

 

[SJS]

Hmm...this is irrelevant. The question is, has the NVR the newest firmare?

 

[MerNion]

No.. I know I have to try and update but I want to make sure that I tried everything else before that because I read that with the latest firmware there are random reboots at many users and want to avoid that..
Also I have the same problem with the camera directly, I can not send a mail from there either.. Testing fails all the time..

 

[SJS]

When the same problem exists on the camera, why do you then think the NVR has a problem?

So again:
Has the cam the newest firmware?

 

[MerNion]

I don't know.. That is why I am asking, maybe I am missing something.
The camera is DS-2CD2342WD-I with firmware V5.4.1 build 160525
Is this the latest?

 

[SJS]

Yes, 5.4.1 is the latest.

Maybe it would be useful to have a look at the ipcamtalk-forum, there are some solutions about email problems.

 

[MerNion]

Will try, thanks SJS