Hik-Connect DS-7208HQHI-K1 Hik-Connect offline problem

[celikeren]

Hello

the device appears Online, connecting to WAN and Lan. but not possible with Hik-Connect SN. I can not solve please help

 

[Phil]

See 3 iii in the document attached here, and check whether you can ping the hik-connect servers from a PC on the same network as your DVR:

Hik-Connect - Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."

The thread title is what you will see at Hikvision's Hik-Connect portal if it is unable to find your Hikvision device online. Briefly, when you enable Platform Access on a Hikvision device (typically an NVR, but you can just add a camera) then the device 'calls home' to the Hik-Connect portal...

www.use-ip.co.uk

 

[celikeren]

Yes

dev.eu.hik-connect.com is ok
dev.hik-connect.com is ok

But
litedev.eu.hik-connect.com , is not ok

 

[StewartM]

Not all of the hik-connect servers will respond to echo requests (ping). This doesn't mean they are unavailable. Hik-connect predominately uses Amazon Web Services and some of the servers will reject echo requests. The IP was resolved in the capture below but the server refused to reply to my ping.

This should not effect the camera's link to litedev.eu.hik-connect.com as the port/protocol are completely different.

In your 4th screen capture it looks like Hik-connect sees the device. What happens when you try add it?

 

[celikeren]

it warns like in the picture. same with the phone. I tried everything but it does not. Connection only possible with WAN

Not all of the hik-connect servers will respond to echo requests (ping). This doesn't mean they are unavailable. Hik-connect predominately uses Amazon Web Services and some of the servers will reject echo requests. The IP was resolved in the capture below but the server refused to reply to my ping.
View attachment 3196
This should not effect the camera's link to litedev.eu.hik-connect.com as the port/protocol are completely different.
View attachment 3197
In your 4th screen capture it looks like Hik-connect sees the device. What happens when you try add it?

 

[Phil]

What do you mean by this please?

Connection only possible with WAN

 

[celikeren]

What do you mean by this please?

I mean, remote monitoring with global IP is possible

 

[Phil]

Have you configured port forwarding to achieve this?

 

[celikeren]

Have you configured port forwarding to achieve this?

Yes
But , I cannot receive notifications this way. Problem when IP changes automatically

 

[Phil]

Hik-Connect does not need port forwarding.
If you remove that I think you will then be able to add your camera at the Hik-Connect web portal, and use the Hik-Connect App fully (including notifications).

 

[celikeren]

yes it doesn't need. I had to open it because Hik-connect was not connected in any way. So if I hang up it doesn't connect

I can't find a solution