changing wifi

[RichT]

I've changed my internet provider recently and as a consequence, lost access to my cameras via Hik-Connect. On the app there is an option to set up the device wifi configuration, but all that does after finding my new wifi is to generate a QR code, which it says to scan using my device?? Do I dangle out of a window to see if a camera will pick up the QR code (before I fall to the floor?? )

I used to be able to access my settings via Live View via IP address on Internet Explorer, but when updates stopped on the old IE, my other browsers wouldn't support the Live View, so I could only access via the app.

I did try contacting the installer for advice, but was told to plug in a monitor to my NVR to access the settings there, but apologies if I'm not very tech savvy, but I did try plugging a laptop in via the HDMI port but wasn't sure what to access on my laptop as I couldn't see my NVR appear. To take a monitor to the NVR would be a little impractical as the NVR is in the loft, so as well as taking a monitor up there, I would also need to plug it in via an extension cable to power it up as the only power in the loft is to the TP Link that is connected to the NVR (unless I were to disconnect that whilst I change the wifi setup?) My NVR is a HikVision DS-7604NI-K1/4P (B)

I looked at a few forums etc. and tried downloading the latest iVMS 4200, which did pick up my device, but as it was offline, I couldn't find a way of changing the settings via that interface either.

I have found my new IP address which differs from that on the NVR, but not sure how it can be changed on the device/iVMS-4200.

Any advice would be much appreciated.

Thanks in advance.

 

[JB1970]

The easiest way to sort things out is to connect a monitor to the NVR/DVR with a HDMI cable then you can just change the settings with a few mouse clicks. Alas you've said that's impractical. This is one of the issues that arises running a system without a monitor.

It can be done directly from a computer using the SADP tool. However for that yo work I'm assuming:

1 - The TP link that connects to the NVR in the loft is a powerline and not a WiFi bridge/extender. If it is a WiFi bridge/extender then you would first have to reconfigure that (as it will be programmed with the details of your previous WiFi network and there's no connection currently to the new network)

2 - You have the admin password for the NVR. Without it you can do nothing. This is not your Hik-Connect password and it may be that your installer put a password on there that you don't know.

Assuming 1 and 2 are ok. You would just download the Hikvision SADP tool on a PC/Mac that's connected to your network and run it. If the device is present it will show a screen like this:

You would just tick the box to the left of your entry for the NVR, tick the enable DHCP box, enter the administrator password and click the modify button. That would get your NVR accessible on your new network and it should then work with Hik-Connect again. Ideally you would set a manual address and also change the DNS server to 8.8.8.8

If the above doesn't work you're first going to have to ensure that the NVR is actually connected to your new network and may need to use a monitor.

 

[RichT]

Thanks for the reply.
I have downloaded the SADP tool as advised and tried to go on to modify the details, but as you say, they administrator password is saying it is incorrect, so the installer has obviously used a different one to set the NVR box up! The annoying thing is they did write the P/W details and encryption keys down for me, but must have used a different one to set the NVR up!

I will try contacting them again, to see if they can at least send that out to me, so I can get my cameras back online..... and failing that, as you say I will have to resort to taking the monitor up the loft!

Thanks for your assistance anyway; it is much appreciated.

 

[JB1970]

I will try contacting them again, to see if they can at least send that out to me, so I can get my cameras back online..... and failing that, as you say I will have to resort to taking the monitor up the loft!

You'll need the password regardless even with a monitor in the loft, unless it's already logged in and they left the 'require password' turned off.