Cannot find firmware for old Hikvision ptz

[Jenny Homewood]

I cannot find new firmware for my Hikvision speed dome DS-2ZMN2007-JKB which is running V5.2.7 at the moment, and keeps getting hacked. I have had to take it off line. I don't know who the supplier was as it was on the house when we bought it, so cannot go back to a supplier. I have looked at the Hikvision portal and cannot find this camera anywhere. Thanks for any advice.

 

[Dan]

Hi @Jenny Homewood

I believe that is an R7 Family PTZ camera and so this would be the latest firmware (v5.6.0) - DOWNLOAD EU PORTAL

 

[Jenny Homewood]

Thank you so much for that, I can see the camera listed on the page. One question though, the current software is all in Chinese and I have to get google to translate it before I can do anything, which is OK. But if I update its firmware to this new one, will there be any conflict being that it currently thinks it is Chinese?

 

[Dan]

Ok, if you have a Chinese stock camera it is unlikely that it will accept UK/EU firmware, you would need to try and track down the Chinese firmware. (but I wouldn't be able to advise you where to find that firmware)

 

[Jenny Homewood]

Ok, if you have a Chinese stock camera it is unlikely that it will accept UK/EU firmware, you would need to try and track down the Chinese firmware. (but I wouldn't be able to advise you were to find that firmware)

Thank you for info, sounds like there's nothing I can do.

 

[Jenny Homewood]

Just discovered this morning that the camera's password has changed overnight, although the camera is no longer online. Interestingly, when I used the password reset helper, it found two "admin" accounts. Once I had got back into the camera, I could only see one admin account. All very strange.

 

[fullboogie]

I would pull that camera offline and throw it in the garbage can.