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Annke N48PAW NVR and c800 POE 4k 8MP cameras - Playback issue on mobile phone?

Dk72

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Hi all,

Nookie here so please don't talk all jargon sheet with me as I honestly have no idea.

Ip poe cctv system in place with 4k 8mp cameras. Works fine but playback from phone is a complete no go.everything else works a treat !!

Been told this is probably because 4k footage is too information to be uploaded to a phone and too much for it to handle.

Loads of info online about similar problems and loads of reviews on app store with people having same issue.

So...

I've read I should reduce substream parameters so it streams easier.

Is this correct ?

And if so I think i have found the right screen on the nvr so what should I set it to ??

Help please as I don't have a scooby doo !!
 
What's the make & model of your NVR and cameras please?
 
Thanks for replying.

Annke N48PAW NVR and c800 POE 4k 8mp cameras.
 
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