iVMS-4200 Accidentally deleted one of my cameras in iVMS-4200 - how can I re-add it?

[johngreen]

hi Folks , today we got set up up hikvision IVMS 4200 on my PC ,but by accident i deleted a camera by selecting the red x in top let corner of the screen , cant seem to get it back now , " Camera is disabled or off line " any help , feel like a fool now for doing that

 

[johngreen]

 

[johngreen]

see the red x in top corner , how do i get camera back after being disabled

 

[Dan]

Hi @johngreen

Have you tried dragging & dropping the camera from the device list back into the live view window showing this error message?

 

[johngreen]

i have tried that but on the side menu on left the camera show offline

 

[Dan]

Okay,

Is the camera added to iVMS on its own or is it connected to an NVR that has been added to iVMS?

 

[johngreen]

Hi Dan Its Connected to NVR

 

[johngreen]

See Camera 2 isnt Green

 

[johngreen]

as i said it was working fine until i hit the x in top corner , now cant get it back

 

[Dan]

Thanks,

Does the camera also appear offline when you log into the NVR with a browser or direct HDMI monitor or is it only offline in iVMS?

 

[johngreen]

i dont have access to to the NVR on site only IVMS

 

[Dan]

What version of iVMS-4200 do you currently have installed?

 

[johngreen]

V4.61

 

[Dan]

That looks more like the NVR firmware, are you definitely using iVMS-4200 on a PC and not a Mac?

If so, the screenshot looks like it is from a very old version of iVMS for PC. We would recommend upgrading to the latest version of iVMS-4200 for PC - iVMS-4200(V3.12.0.7_E).

 

[johngreen]

yes its Def IVMS on Pc , its old verson because PC is on windows 7

 

[Dan]

Okay,

The datasheet for V3.12 of iVMS says that works with Windows 7 so there shouldn't be an issue upgrading to this latest version.

One thing you can try before updating iVMS is to delete the NVR from iVMS-4200 and then re-add it to see if that brings the camera back online.

 

[johngreen]

Thanks Dan will try that