Hik-Connect 2CD2T46G2-ISU/SL C Camera remains in the OFFLINE state?

[Tex]

I have four Hikvision cameras of the same series. I configured and installed one of them. I'm working with Mac Air and using Chrome browser.
Ping on the static addresses work;
Browser access to camera ok, live viewing ok , camera is also displayed on iVMS4200;
PROBLEM: In the Advanced Network Settings page, access to the HikConnect platform is OFFLINE and this prevents the cameras from being displayed on the HiKConnect APP.
What do you suggest I do? Please help me, thanks

 

[alfaclvi]

First of all an account to add your device, either from hikconnect app or User Authentication Center

Then a Network->Basic settings->DNS server->Preferred DNS server->(your internet router modem gateway ip)

 

[Tex]

Thanks for your reply.
1) From both accesses the camera appears OFFLINE, while accessing with the browser I see the live view page
2) in the main DNS server I set the Google one to 8.8.8.8 and the secondary one to 8.8.4.4

 

[alfaclvi]

- I used to have your configuration but I had issues so changed to this below. Also check the green note for UPnP mode, third picture
- I use the eu server: litedev.eu.hik-connect.com(don't know if there is a difference)
- and ipv6 is enabled(I don't know if this matters too)
- What I noticed when added the hybrid a month ago, is that I had to restart phone not just close hikconnect, logout iVMS and restart PC.
This could possibly be a server delay to accept or something else. I did not have this problem the past 4 years

 

[Tex]

Ok thanks, I'll do some more tests

 

[Tex]

I solved the problem. It was a wrongly wired cable that did not allow publication on the public internet.
Thank you all