#doorbell

I've dropped a mail to Hik uk support and they're being slow, so i'll try my luck here... equipment indoor station + door station DS-KH6320-WTE1 + DS-KV6113-WPE1(B) 2 users with Hik-connect accounts, say: user1@myhome.com user2@myhome.com user1 is the "admin". This user has setup everything...

Hi, I am needing to reset my doorbell via hikvision due to network changes. Forgot details of course, or cant get admin access. I have taken doorbell in from gate, plugged in lan to computer (and also tried a switch), and bell is dead and cant be seen in SADP. What am i doing wrong? I have...