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I experience the exact same issue

same here :-( Spend over an hour with UK (merchant) technial support, but we could not make it work over Wifi. what router do you use?

I don't have this option

I followed these steps - and could not add the camera via wireless by Login at www.hik-connect.com and add the camera (by serial number). The only way I could register with hik-connect.com (by serial number) is by doing it when the camera connected with a cable (LAN)

What is also interesting - when I restart the camera with no LAN cable, I can still ping both .211 and .212

Tried this - still offline and cannot connect to HIK-Connect.

thanks for your feedback. See attached. Model: DS-2CD2563G0-IWS

Hello I recently purchesed my first Hikvision DS-2CD2563G0. I can access the camare over local network - no issues using LAN cable and WiFi. The camera is registered with Hik-Connect when connected using LAN cable. As soon as I disconnect LAN cable, the camera switches over to WiFi (WLAN) -...