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Thanks for all the advice. I didn't see the option for 'use device vca' and the reseller wasn't able to give a satisfactory explanation so I've returned the NVR and am waiting for my credit.

I've contacted both Hikvision support and the reseller. Hikvision suggested that maybe this was a 'refurbished' unit with a NI board inside rather than the NXI board. I've asked the reseller if they're aware of anyone putting NI boards into the NXI cases and installing the NXI firmware, and...

Thanks for your responses. I'm in two minds here - do I send it back saying it's not the NXI, or do I try install the NXI firmware? If I'm able to install the latest NXI firmware for K20A9_K20A9, but it still shows as a DS-7608NI-K2 after installation, will I get the full AcuSense...

Hello, I've just bought my first Hikvision NVR online - a DS-7608NXI-K2, yet when I log on to the device and look at the model, I see the following: Are there any instances where a DS-7608NXI-K2 would display as a DS-7608NI-K2? I'm confused as to which firmware would be applicable to this...