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  1. Kieran

    [SOLVED] Hikvision Gmail Failure

    Hi Hitesh, We have a guide in our tutorial megathread on Hikvision systems which covers how to update the firmware of your NVR via a few methods. You'll want to download v3.4.80 for your DS-7608NI-E2/8P which is available from this section in Hikvision's European download portal
  2. Kieran

    Hikvision firmware update for DS-2CD2xx2 IP cameras

    Useful stuff Fredrik, glad to hear!
  3. Kieran

    AHD camera & Hikvision

    Here's the relevant section for your DVR. In the OP you mentioned that you had a DS-7208HQHI-F1, but one of your screenshots indicates that you have a DS-7204HQHI-F1. Make sure you're certain on the correct model before downloading the relevant update.
  4. Kieran

    Hikvision firmware update for DS-2CD2xx2 IP cameras

    When you try updating to v5.3.0, does the update commence and drop out halfway, or does it never start at all? Make sure you're using a wired LAN connection rather than a wireless connection for both the camera but also whatever PC / laptop you're using to update the camera's firmware with...
  5. Kieran

    Hikvision Smart IR

    Hi Paul, The 3MP R0 series definitely had Smart IR as a configurable option, but in the latest firmware updates this was renamed to "Smart Supplement Light". To my knowledge, it's still the same function, just under a different name. However, the 3MP R0 series have now been superseded in the...
  6. Kieran

    Differences in Camera Resolutions

    Many argue that 2MP is plenty enough for an indoor residential application, but manufacturers like Hikvision or Dahua now offer very attractively priced 4MP cameras for the same price as most other 2MP models from other manufacturers, if not cheaper, with higher specs. They've been very popular...
  7. Kieran

    MacOS [SOLVED] Live View and Playback Failed with Safari Browser

    Hi all, Just a quick update to let you know that currently there seems to be an issue with some versions of OSX and Safari that are causing the Live View and Playback of a Hikvision NVR to fail when connecting to it via Safari. When attempting to initiate either, an error message will appear in...
  8. Kieran

    AHD camera & Hikvision

    The Hikvision European download portal tends to be the most up to date. v3.4.70 for your NVR should be uploaded here.
  9. Kieran

    How-to: How do I reset the password of a Hikvision camera or NVR?

    I've never heard of email bounce-backs due to a full inbox before - that seems especially odd, even for Hikvision. You may want to contact one of Hikvision's many regional offices or to contact the reseller you purchased the goods from.
  10. Kieran

    Hikvision firmware update for DS-2CD2xx2 IP cameras

    Not a lame question at all, it's definitely sensible to be cautious when it comes to Hikvision's firmware updates. I suppose the simplest answer would be that we're an authorised Hikvision reseller in the UK and it'd be both harmful to our business but also to our relationship with Hikvision as...
  11. Kieran

    firmware for DS-2CD2232-I5

    The most reliable place to download the firmware from is the Hikvision European download portal. Your DS-2CD2232-I5 is part of the R0 series of Hikvision cameras.
  12. Kieran

    When maybe wireless is best?

    My own experience has been that they work on different circuits in the same home too, but often at degraded throughput and reliability. I've always seen references to not use adaptors on extension leads for example, across a number of different powerline adaptor manufacturers, so I'd definitely...
  13. Kieran

    AHD camera & Hikvision

    I'd definitely recommend you update to v3.4.70 as I mentioned above. The automatic signal choice would be a useful troubleshooting step.
  14. Kieran

    Trouble recording on hikvision camera

    It sounds like your camera has an intermittent network connection. Try running Hikvision's SADP tool the next time the camera drops off of iVMS 4200 to confirm whether it's still on the network.
  15. Kieran

    [Tutorial] Recording to an SD card on a Hikvision camera.

    If you access the camera via a web browser, navigate to the Playback section and click on the download button, bottom right of the viewing area. I've attached an image to show where it is.
  16. Kieran

    AHD camera & Hikvision

    Turbo DVRs are compatible with AHD, yes. Your specific model mentions it as a compatible signal type.
  17. Kieran

    Hikvision Turret EXIR

    To my understanding, Smart IR was renamed to Smart Supplement Light in the 4MP R6 series of Hikvision cameras. Via a web browser - Configuration >> Image >> Display Settings >> Day/Night Switch
  18. Kieran

    Trouble recording on hikvision camera

    Hi. I'd definitely recommend you check out our tutorial megathread for Hikvision systems - lots of guides here that cover recording schedules, configuring motion detection etc. Essentially, if you're looking to record footage just to the microSD card of your camera, it doesn't matter which...
  19. Kieran

    [Tutorial] Recording to an SD card on a Hikvision camera.

    Hi. It sounds like you might be trying to manually record footage using a web browser, rather than having the camera record to the microSD card. Have a look at our guide on setting up a recording schedule. Once you've set an appropriate schedule and formatted the microSD card, the camera...
  20. Kieran

    AHD camera & Hikvision

    The latest firmware update for your Turbo 3.0 DVR introduces self-adaptive signal input. It might be worth updating to v3.4.70 and allow the DVR to handle the signal type as opposed to doing so manually. Otherwise, are you certain the cameras are true day/night cameras? Are they stuck in night...
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