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Thanks. For a test, would you please disable H.264+ encoding on both cameras, and increase the variable bitrate maximum to 8192kbps? Make sure you double-check that the Main Stream (Event) settings (Type de flux) also have the same settings as the main stream for now. These settings ordinarily...

Glad to hear you're up and sorted :) As I mentioned in my earlier reply, you might want to enable a feature on your NVR called Virtual Host, which would mean you wouldn't have to physically connect to port #4 with a LAN cable - you could instead connect to the cameras directly via the NVRs web...

Unfortunately this feature was added in the v3.4.2 build 160205 firmware release, which is why you're not seeing it. Release notes and European-region firmware download can be found here. Of course, with a Chinese-region NVR, you most likely won't be able to update without bricking the NVR...

As SJS says, v5.4.3 is a very minor update, not a whole lot has changed - Hikvision do recommend you keep everything up to date of course, but you can hold fire on this one if you're running v5.4.0 without issue.

Kieran updated Hikvision Firmware Update for DS-2CD2x42FWD IP Cameras with a new update entry: version 5.4.3 build 160902 Read the rest of this update entry...

Hikvision do not upload it publicly. You'd have to contact whoever you purchased the camera from and they should be able to supply you with the firmware.

Depending on your NVR model and firmware version, this is definitely possible. In later versions, you're able to view two timelines at the same time via a web browser and also via the NVRs local GUI - one for continuous recording, and another at the same time beneath that which shows periods of...

Thanks for the write-up Richard - useful stuff! Hopefully you didn't suffer too many headaches! ;)

Hikvision DDNS Service Discontinued Unfortunately, Hikvision's popular free DDNS service, HiDDNS, is set to be discontinued by the end of this month. HiDDNS saw widespread use, which is one of the main reasons cited for it being discontinued. Indeed, our guide on the setup of HiDDNS is one of...

No experience with the Windows app I'm afraid, but a quick look at the most recent reviews of the Windows version of iVMS 4500 show that some other users are experiencing the same issue as yourself. https://www.microsoft.com/en-gb/store/p/ivms-4500/9wzdncrcx2z4#ratings-reviews The Windows...

Hi Joefrey, Thanks for all the information, helpful stuff! Glad to hear you also solved one of your issues - there will be a Mac OS web components plugin update soon that will fix the browser issues you've experienced rather than using the UDP method. It's still going through some final testing...

Could you also upload a screenshot of your video settings and image settings?

Hikvision camera failure - the most common cause Having been an official Hikvision UK partner for a few years now, we've seen our fair share of Hikvision camera failures. It's inevitable with any electronic device of course, but we've seen the same failure with Hikvision cameras time and time...

Hi Olaf, Unfortunately, SADP is showing your camera's firmware version as v4.0.8 which is the recovery version - think of it like the camera booting in safe mode. This usually indicates a bricked camera, and typically happens if you update a Chinese-region model with international firmware...

No, you'd need to download the firmware specifically for the -SP series of Hikvision NVRs. The -I or -E series firmware would not be applicable. You can download it from the NVR firmware section of the Hikvision European download portal.

Would you be able to post a screenshot of what you're seeing at night? It's likely you'll need to tweak the exposure time to faster than 1/500, but a capture will definitely help us help you.

Just for some of your own peace of mind - WR stands for Western Region, so it's a genuine international NVR, don't worry.

If you're viewing the NVR with a monitor + mouse connected locally via HDMI / USB, you can format a hard drive by navigating to: Menu >> HDD >> General >> HDD Information >> Tick the tickbox of your HDD in the list >> Click the Init button The status of your hard drive should change to Normal...

If you're got Hikvision cameras, you may want to take advantage of their free DDNS offering, HiDDNS. It has no expiration date or trial period and is free. Guide on how to set up HiDDNS can be found here

Yes, provided they're both connected to EZVIZ, you should be able to view them just fine, either on the same EZVIZ account or a different account for each site - subnet does not matter.