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Just a quickie to apologise that the use-IP team has not been able to respond as much as we usually do throughout this week 
My Inbox is full of Support queries.
@Dan has been on holiday all week.
And, we've had several days lost to sickness amongst the remaining team members.
Leaving us with only enough crew to deal with our usual day-to-day business.
On top of this (as if we didn't have enough to deal with) Hikvision chose this week to replace our direct line of Tech Support contact with a newbie.
And, unfortunately, for now that route seems a lot less helpful.
There have been a heck of a lot of Hikvision door-entry, firmware, analytics, and Apps queries in the forum this week.
@Dan has by far THE most hands-on experience with these aspects, and would I'm sure have been able to give useful quick responses to many. Without him, myself and @Kyle just have not had the room in this working week to research & respond - sorry.
So, hopefully, next week will be better.
We will try to catch-up and respond.
If we don't respond to a thread by say Tuesday, please feel free to add a 'Bump'.
Finally for now, I would like to express my gratitude to all those experienced forum members
who take the time & trouble to contribute their expertise & experience to help the newbies (and the frustrated few) - it is much appreciated!! 
Used ALL the emojis!! - a first for this forum, I believe (this being my 3,770th Post here!).
Have a good weekend all, we will be back next week!
My Inbox is full of Support queries.
@Dan has been on holiday all week.
And, we've had several days lost to sickness amongst the remaining team members.
Leaving us with only enough crew to deal with our usual day-to-day business.
On top of this (as if we didn't have enough to deal with) Hikvision chose this week to replace our direct line of Tech Support contact with a newbie.
And, unfortunately, for now that route seems a lot less helpful.
There have been a heck of a lot of Hikvision door-entry, firmware, analytics, and Apps queries in the forum this week.
@Dan has by far THE most hands-on experience with these aspects, and would I'm sure have been able to give useful quick responses to many. Without him, myself and @Kyle just have not had the room in this working week to research & respond - sorry.So, hopefully, next week will be better.
We will try to catch-up and respond.
If we don't respond to a thread by say Tuesday, please feel free to add a 'Bump'.
Finally for now, I would like to express my gratitude to all those experienced forum members
who take the time & trouble to contribute their expertise & experience to help the newbies (and the frustrated few) - it is much appreciated!! Used ALL the emojis!! - a first for this forum, I believe (this being my 3,770th Post here!).
Have a good weekend all, we will be back next week!
