Managing remote devices with HikCentral

[CPJones]

Hello.

I'm hoping someone on here can help me with the following.

We have a HikCentral (v2.6.1.20240816) server that we want to use to manage a variety of remote devices. Because of the potential issues with all of the different firewalls/switches/etc. between HikCentral and the devices, we've been advised that the best way to do this is to add the devices to our Hik-Partner Pro site and then import that site into HikCentral.

I've added a test device (a HikVision DS-7316HUHI-K4 DVR) to HPP, imported the site into HC and I can now "see" the device in the HC web client. However, there are several issues that lead me to believe that something's gone wrong:

1. HC is reporting that it can't get the device's time zone, no matter which setting I try (NTP or manual).
2. The device's IP address and serial number aren't listed.
3. Navigating the device's configuration pages in the HC web client is incredibly slow: it can take a full five minutes for the inital configuration page to appear; and after that it can take 30 seconds to a minute to move between config pages.

The only ports open on the HC server are 80 and 443. Do I need to open any others? I haven't done any port forwarding/DDNS configuration on the device itself. Is that necessary?

Many thanks in advance for any pointers/guides on what I've done wrong and whether this is the right way to add devices to HC.

 

[trempa92]

No, thats about it.

Each request will take aprox 200ms. Its their server. I am using HPNetSDK for my custom integration with HikPartnerPro and i cant get any faster.


It is slow as well directly on Hik Partner Pro so on Hik Central it can only be slower.

IP Address information is not available when i query with HPP bearerTokenKey, so i guess its same for them

An example with postman:

 

[CPJones]

Thanks for the reply.

Do you think I've missed anything or is this the best/only way to add devices on different LANs to HikCentral?

 

[trempa92]

Vpn would be best, butif you want done solution from hik, Isup protocol is faster than hpp

 

[CPJones]

Vpn would be best, butif you want done solution from hik, Isup protocol is faster than hpp

My original plan was to use ISUP but I don't think it's available on this DVR.

 

[trempa92]

It is, its just called differently its ehome 5.0

 

[trempa92]

Downside is, once you register at isup, hc or hpp wont work. Cant do both

 

[CPJones]

It is, its just called differently its ehome 5.0

Downside is, once you register at isup, hc or hpp wont work. Cant do both

Am I missing something? I can see ISUP in HC but not on the DVR. The only protocol available on the DVR is Hik-Connect.

According to the manual, the K4 models need firmware version 4.30 or higher to use Ehome 5.0/ISUP. The latest firmware version for this DVR is 4.20.002.

 

[trempa92]

I will check at monday, maybe i use special fw... cant rly remember anymore. But this model was on my isup server

 

[CPJones]

I will check at monday, maybe i use special fw... cant rly remember anymore. But this model was on my isup server

I'd really appreciate it if you could check. Thank you.