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How do I download video on IVMS-4200 Client?

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I’m just about to throw a brick through my PC
How do i download video from iVMS-4200,I’ve selected camera and date time etc,and the footage from selected camera shows on screen when I click on the download icon, all I get is a message saying….Download from multiple cameras select all …I’ve checked and unchecked this box ….still nothing I’ve just about had enough of hikvision ..any help…
 
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