Door Entry DS-KD8003-IME1 disconnecting with "No Link" error?

[j1000]

Would appreciate any help.

I have DS-KD8003-IME1 which is connected via cat5e cable to a poe switch, DS-3E0106HP-E. It intermittently disconnects and says no link and calling failed on the main door station.

Error code is 10200 on the indoor station. DS-KH6320-WTE1.

I normally have to turn it off and reconnect to turn it back on but even this is no longer working.

Is there any solution as my main electric gate is connected to this system as the main access point to my house?

Kind regards.

 

[ssinghd]

Did you have any luck fixing this? I have the same problem and the unit is not even a year old. I upgrade my router, which I know caused the disruption, but having gone through the setup again and enter the correct details it doesn't make sense why it works fine after a reboot for a short while and then disconnect after a few mins.

Pulling my hair out at this stage and even had a HikVision installer come take a look with no luck.