DS-7716NI-K4 live view failed?

[gooch]

I have DS-7716NI-K4 NVR, used to work fine and for past few months keep receiving live camera failed and also playback issues. when trying any browser.
NVR has latest firmware V4.74.200 build 230522

 

[Dan]

Hi @gooch

That does appear to be the latest firmware for that NVR.

Can you please confirm the camera models you have connected to that NVR and what firmware versions they are currently using?

 

[gooch]

Hi Dan the cameras I have are DS-2CD2385G1-I with firmware V5.6.820 build 220519.
All equipment was bought from a reputable trade only supplying company so no ambiguity of it being grey market.

 

[Dan]

okay,

It looks like the NVR & cameras are running the latest firmware and if you are not aware of changing any settings before the issues started then I can only think that there is possibly a fault with either the NVR or cameras.

We would recommend taking the issue to your trade supplier for their technical team to investigate and possibly arrange a warranty return/replacement.