Cannot see wired CCTV box in 'MY Sky app' port forwarding list but can in web 192.168.0.1 connection SKY MAX router?

[THeMiB]

Hello.

Trying to migrate from a BT hub to a new 'SKY MAX' hub.
I have posted over on the Sky forum.
Last resort is getting my installer of 3.5 years ago involved, rather not. So I have a fresh sky box and a suitably tweaked old BT box that works.

Cannot see wired CCTV box in 'MY Sky app' port forwarding list but can in web 192.168.0.1 connection, port forwarding is not available on the web admin login, only via the APP.
Moved from BT where I had my CCTV set up with port forwarding, can see the wired connection via the admin login, port forwarding is on the My Sky app and its not in the list, only wireless connections.

Also. BT app was set to 192.168.1.1 start and Sky is 192.168.0.1.

Everything works on the old BT router, but need to send that back. I have the settings.

Thank you.

 

[Phil]

What make and model is your CCTV box please?

 

[THeMiB]

What make and model is your CCTV box please?

Hello Phil.

The model is Hikvision DS-7608NI-I2-8P 4K 8 channel NVR with inbuilt POE, 4TB HD with 3 x Hikvision ColorVu & Live Guard DS2CD2347G2-LSU/SL IP Turret Camera.

In addition there was a static IP set on the previous, BT router. Would there be anything set on the PVR, i.e. fixed IP. (I am not a network expert....yet!).

 

[Phil]

You need to connect the NVR to the network under the new router.
Then use Hikvision's SADP tool to edit the NVR's IP address so that it is within the domain range of that router.
I'll see if I can find a tutorial here / the steps better explained for you.

 

[Kyle]

Here's a guide for what Phil describes

How-to: - How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able...

www.use-ip.co.uk

 

[THeMiB]

You need to connect the NVR to the network under the new router.
Then use Hikvision's SADP tool to edit the NVR's IP address so that it is within the domain range of that router.
I'll see if I can find a tutorial here / the steps better explained for you.

Thank you both of you.
I will study the guide.

The Hikvision NVR is hard wired to the router currently. Its in the loft, and when I plug a cable from the router into the wall socket it shows up in the web browser admin on 192.168.0.1 SKY login.
The BT login was a different number. I think it was 192.168.1.1. or something and the range set in the BT router is different. I dont know if the installer changed that.

I can see the MAC address and it says connection 'ethernet'. To set port forwarding the MY SKY app is apparently the way to do it and not the web browser admin login to the sky router.

I have screen grabs of both router settings and currently have the BT router I havent sent that back yet.

I havent studied the guide yet, thats next.

Can I change the router range on the SKY to the BT?
I did that two days ago and couldnt login, so factory reset it.

Thank you for the quick replies.

 

[THeMiB]

Hello.
So far, I plugged BT router back in and accessed the PVR network settings via login to 192.164.1.200
Changed the IPv4 address on the PVR from 192.164.1.200 to 192.164.0.200 and changed IPv4 Default Gateway from 192.168.1.254 to 192.168.0.254

Unplugged BT router. Put Sky Max router back.

No problem logging in to from laptop hard wired to router to admin for CCTV on 192.164.0.200.
Added a static IP on the router.
PVR can be seen on the web browser SKY admin as a mac address and static IP.

Again on SKY you cannot you cannot edit port forwarding on the web browser SKY admin, only via the 'MY SKY' app.
On the 'MY SKY' app I can see all wireless connections but not the wired PVR.

I guess it is contact SKY time.

 

[THeMiB]

Update to above. At last 'MYSKY' app sees the Hikvision PVR.

The previous BT router for port forwarding had a name and 4 boxes and a pull down menu for selecting TCP/UDP.

For 'port forwarding' on 'MYSky' app you can for HIKVISION select 'port' or 'port range. This gives you two boxes.
I added 3 rules for 554,443 and 80 and they were grouped under the 'HIKVISION' banner. Could not individually name them and not the 4 boxes, external port x 2 and internal port x 2.

Rebooted router and PVR. Still nothing of the cameras over wireless on the Hikvison app.

I deleted port forwarding on the MYSKY app and went to browser login, and went to 'port triggering'.
This looked more familiar and visually could replicate, 3 individually named rules with 4 boxes and the TCP/UDP pull down menu.
Saved, rebooted, still no cameras on the Hikvision APP and the wireless router now not visible to anything and had to do a factory reset.

So at the moment I can only see the cameras if I network cable a laptop to the router and login to the PVR.

 

[THeMiB]

Hello All thank you for all responses this is sorted for now.
After checking all settings and changing and rebooting this is now working.
Why Sky make you use a web browser and an app is beyond me.
Ill see if I can get remote access to the configurations.

Thanks again.