Hello there.
I recently purchased a house which had this device and 3 exterior cameras, the previous owner told me, he would leave it installed including the TV that is plugged into it and all I would need, would be scan the QR codes on cameras on the app and I would get full acess.
Well, when I moved in, I could't find the manual, couldn't find any QR codes on the cameras, googled for information and apparently this suposed to have a remote control, a cd and a mouse, which I have none, all this do is watch live-video, since I have no access to it's memory/options.
So I contacted hikvision directly asking if they could sell me the remote control and the cd for this device or if not possible if they could recomend me a new hikvision device I could just "swap" in order for this work properly, where they forwared my e-mail twice and 2 months later stil no feedback, contacted the hikvisions resellers on my country (4) about this and also no feedback, so I tried all the local CCTV shops on my area, only one felt interested come here to see the instalation in order to just replace the "box" and keep the cameras but until now also no feedback, when I was about to just give up and just buy a full new system I came across this forum, so hope someone be able help me out.
Well, I'm clueless about this, first time I own a CCTV, all I know is, this thing is connected to 3 outside cameras, each using a RJ45 cable, when reach the device the cable wires are split in half, where half connect to the plug and the other half to a AC adaptor.
My plan is to keep the same cameras, just replace the "box", so any recomendation which HIk Vision (or other brand, since Im open to any brand) I could use to just replace the device, without need replace the current camera cables?
thank you.
I recently purchased a house which had this device and 3 exterior cameras, the previous owner told me, he would leave it installed including the TV that is plugged into it and all I would need, would be scan the QR codes on cameras on the app and I would get full acess.
Well, when I moved in, I could't find the manual, couldn't find any QR codes on the cameras, googled for information and apparently this suposed to have a remote control, a cd and a mouse, which I have none, all this do is watch live-video, since I have no access to it's memory/options.
So I contacted hikvision directly asking if they could sell me the remote control and the cd for this device or if not possible if they could recomend me a new hikvision device I could just "swap" in order for this work properly, where they forwared my e-mail twice and 2 months later stil no feedback, contacted the hikvisions resellers on my country (4) about this and also no feedback, so I tried all the local CCTV shops on my area, only one felt interested come here to see the instalation in order to just replace the "box" and keep the cameras but until now also no feedback, when I was about to just give up and just buy a full new system I came across this forum, so hope someone be able help me out.
Well, I'm clueless about this, first time I own a CCTV, all I know is, this thing is connected to 3 outside cameras, each using a RJ45 cable, when reach the device the cable wires are split in half, where half connect to the plug and the other half to a AC adaptor.
My plan is to keep the same cameras, just replace the "box", so any recomendation which HIk Vision (or other brand, since Im open to any brand) I could use to just replace the device, without need replace the current camera cables?
thank you.