hik connect

My Ax Pro system was working fine. Then after a recent firmware update (to v1.3.0) I've been having issues. The panel consistently comes up with perimeter and magnet detector breach faults when set or unset. The app shows no faults. Perimeter breaches when alarm is set PIRs x3 Magnet...

My issue currently is I have the 6113 Hikvision doorbell with the indoor station tablet and I’ve connected the tablet to my hik connect app, however now I am unable to playback on my doorbell as I receive a message that says ‘streaming media sending or accepting signalling timed out’. Why am I...

I can’t connect online even though i did every possible way to make my Hik-connect DVR 7200 go online but it’s just not working i watched so many tutorials and none of them worked i feel sad purchasing a product i got so hyped about so much from my friends and end up not working. Here are the...

Hello, after latest Hik-Connect update to 6.6, two COM relays show on main screen of the HikConnect door device. Any way how to remove them? I am not using them at all. Same problem as here:

New version 6.4.201 out. The new version now allows you to see the firmware version of NVR connected cameras and update where a new version is available. I’ve noticed that the slow loading playback timeline is resolved for my M series as well. It now loads instantly with event markers (under...

Hello, A while back I purchased 4x Hikvision DS-2CD2387G2-LSU-SL-B and the DS-7608NI-I2/8P NVR to go with them. The cameras have been good, but I have been battling with playback/recording issues with there been gaps in footage and playback problems. I have tired downloading the footage through...

Just installed a DS-2DE4A225IW-DE S6 to a ds 7608ni i2 8p and as the device is added to my hik connect account, i can see the presets. But the shared users can only use the joystick and zoom functions. Even in landscape mode it's not showing. Any ideas or fixes?

What options do I have regarding the upgrade of my home intercom system? I have seen that 2N make a 2-wire to ethernet adapter. But, if possible, I would like to avoid that hassle and get a wireless solution. I currently have a 2-wire Aiphone home intercom system (upstairs and downstairs...

Any ideas why the video playback event thumbnail are not appearing in the Hik-connect app? Got a new NVR and ColorVu cameras installed recently. Latest version for all.

Hi I have a 128ch nvr. My cameras are all online and showing on the NVR, but via Hik-Connect we can't get live view. But, we can get playback on the cameras that are saying they are offline. Any ideas please? Have hik changed any ports?

Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails. I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the...

Hi I have an 128ch nvr camera are all online and showing on the NVR but via Hik-Connect we cant get live view but we can get playback on the cameras that are saying they are offline any ideas Have hik changed any ports

I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

Hi, Just saw on the notes of the Hik-Partner Pro app that it supports management of the new Hik-Connect 6.0. Does anyone know if it's going to be a major redesign or a small update?

Hi, Hoping someone can assist with advising if it is possible to connect a "DS-KV8213-WME1 (B)" (2 Button, Villa Door Station) to Hik-Connect on Multiple Phones? Button 1 (Door Station) is to ring on Phone 1 and Button 2 (Door Station) to ring on Phone 2 (Hik Connect APP). Using the Villa...

Hi all, So we have a couple of Hikvision DS-2DE4A425IW-DE PTZ cameras on the network (and if useful, the NVR is Hikvision DS-7732NI-I4). These are working fine themselves, but the issue comes with the Hik-Connect App (Android for all the below if that matters). I am the "site owner", and I can...

Hi there. I got HiWatch DS-I450M(B)(2.8mm) IP camera. I successfully set up it in my local network via Safari browser (I use macOS). I downloaded and connected my camera in the Hik-Connect mobile App as well. But I got an issue with iVMS-4200 on macOS. So now I have remote access from my mobile...

Hi Everyone My wireless magnet detector is showing as disconnected so i am no longer able to arm my house alarm. It was fitted over 2 years ago and this is the first issue I have had. I have tried removing battery and leaving for abit and using a new battery but does not help - when i switch it...

Hi all, I am new to this forum. I managed to get a Doorbird connected to Hikvision NVR Successfully. Unfortunately, the Hik-Connect Mobile Android App displays an error only on Doorbird window when viewing multiple cameras. I think it is due to Doorbird only having a Main Stream and no Sub...

Hello I can access my nvr without any issues when i am away from home. I use hik-connect app and just enabled platform access on the nvr. I didnt do any firewall setting, no port forwarding. All is working. I am wondering. When i am at home and on the same lan network. Does hikconnect still...