hik connect

My issue currently is I have the 6113 Hikvision doorbell with the indoor station tablet and I’ve connected the tablet to my hik connect app, however now I am unable to playback on my doorbell as I receive a message that says ‘streaming media sending or accepting signalling timed out’. Why am I...

I can’t connect online even though i did every possible way to make my Hik-connect DVR 7200 go online but it’s just not working i watched so many tutorials and none of them worked i feel sad purchasing a product i got so hyped about so much from my friends and end up not working. Here are the...

Hello, after latest Hik-Connect update to 6.6, two COM relays show on main screen of the HikConnect door device. Any way how to remove them? I am not using them at all. Same problem as here:

New version 6.4.201 out. The new version now allows you to see the firmware version of NVR connected cameras and update where a new version is available. I’ve noticed that the slow loading playback timeline is resolved for my M series as well. It now loads instantly with event markers (under...

Hello, A while back I purchased 4x Hikvision DS-2CD2387G2-LSU-SL-B and the DS-7608NI-I2/8P NVR to go with them. The cameras have been good, but I have been battling with playback/recording issues with there been gaps in footage and playback problems. I have tired downloading the footage through...

Just installed a DS-2DE4A225IW-DE S6 to a ds 7608ni i2 8p and as the device is added to my hik connect account, i can see the presets. But the shared users can only use the joystick and zoom functions. Even in landscape mode it's not showing. Any ideas or fixes?

What options do I have regarding the upgrade of my home intercom system? I have seen that 2N make a 2-wire to ethernet adapter. But, if possible, I would like to avoid that hassle and get a wireless solution. I currently have a 2-wire Aiphone home intercom system (upstairs and downstairs...

Any ideas why the video playback event thumbnail are not appearing in the Hik-connect app? Got a new NVR and ColorVu cameras installed recently. Latest version for all.

Hi I have a 128ch nvr. My cameras are all online and showing on the NVR, but via Hik-Connect we can't get live view. But, we can get playback on the cameras that are saying they are offline. Any ideas please? Have hik changed any ports?

Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails. I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the...

Hi I have an 128ch nvr camera are all online and showing on the NVR but via Hik-Connect we cant get live view but we can get playback on the cameras that are saying they are offline any ideas Have hik changed any ports

I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

Hi, Just saw on the notes of the Hik-Partner Pro app that it supports management of the new Hik-Connect 6.0. Does anyone know if it's going to be a major redesign or a small update?

Hi, Hoping someone can assist with advising if it is possible to connect a "DS-KV8213-WME1 (B)" (2 Button, Villa Door Station) to Hik-Connect on Multiple Phones? Button 1 (Door Station) is to ring on Phone 1 and Button 2 (Door Station) to ring on Phone 2 (Hik Connect APP). Using the Villa...

Hi all, So we have a couple of Hikvision DS-2DE4A425IW-DE PTZ cameras on the network (and if useful, the NVR is Hikvision DS-7732NI-I4). These are working fine themselves, but the issue comes with the Hik-Connect App (Android for all the below if that matters). I am the "site owner", and I can...

Hi there. I got HiWatch DS-I450M(B)(2.8mm) IP camera. I successfully set up it in my local network via Safari browser (I use macOS). I downloaded and connected my camera in the Hik-Connect mobile App as well. But I got an issue with iVMS-4200 on macOS. So now I have remote access from my mobile...

Hi Everyone My wireless magnet detector is showing as disconnected so i am no longer able to arm my house alarm. It was fitted over 2 years ago and this is the first issue I have had. I have tried removing battery and leaving for abit and using a new battery but does not help - when i switch it...

Hi all, I am new to this forum. I managed to get a Doorbird connected to Hikvision NVR Successfully. Unfortunately, the Hik-Connect Mobile Android App displays an error only on Doorbird window when viewing multiple cameras. I think it is due to Doorbird only having a Main Stream and no Sub...

Hello I can access my nvr without any issues when i am away from home. I use hik-connect app and just enabled platform access on the nvr. I didnt do any firewall setting, no port forwarding. All is working. I am wondering. When i am at home and on the same lan network. Does hikconnect still...

I have an DS-2CD2786G2-IZS indirectly connected to a DS-7716NXI-I2 NVR via LAN. The camera is set to continuously record 24x7 on the NVR. What I would like to have happen is, from 7pm to 8am, when an intruder is detected, the strobe light comes on, and the detection is highlighted when I watch...