camera offline

Hello, I’m looking to get some help with an issue I’m having. Is there some compatibility or issue with using a newer Hikvision camera with an older NVR system? What could I be doing wrong? I’ve added some other camera models to this NVR in the past and I didn’t have to do anything much. They...

Hello, We have Hikvision NVR DS-7616NI-I2 / 16P, firmware V4.22.005 build 191208 There are 16 cameras connected to this NVR, 8 are connected directly to NVR via PoE and other 8 are connected via local network (based on IP). We have started facing issue with 8 cameras connected directly to NVR...

Hi Phil and Kyle. So my camera has stopped streaming live view. I can confirm when I log direct into the camera it also isn't streaming.. The camera is also still in the different port on the NVR. The camera is also using a different cat 5 rj45. I reverted all settings back to the same as the...

Hey guys, I'm using 2 HikVision cameras. Both of them stoped working all of a sudden. I checked the switch device and I noticed, that the light that says that camera is online is off. So I tried to unplug and plug the camera ethernet cables and nothing happened. Then I tried to plug the cameras...

I noticed this camera had lost its feed. I went into my nvr to see what was going on and it stated "Network Unreachable" there wasnt anything i had done to it as im aware of anyway. I got up the ladders to check the cameras connections and all that stuff. 3 IR lights seem to be constantly lit...

Hi, we have four cameras and one is showing as offline. I have a mac so I can't access the account on my laptop so I only use the app, I have no idea where to start, the person we got to install isn't getting back to me so trying to work out how to fix it. Any help would be amazing thank you!

Hi everyone, Sorry for the long post - just trying to be complete! I have one Hikvision bullet camera, DS-2cd2022WD-1 4mm camera. I have updated to the following firmware: V5.4.5 build 170124 I can't get my cameras as registering to be 'online' though I can see live streams on both LAN and the...