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Mystery solved! It appears that the latest firmware version has a less than intuitive way into the "Smart" settings. It is VCA -> 2 Set Application -> Smart Event. Cunning, these Chinese but all's well that ends with a solution.

Instability in the firmware is suspected again as we are unable again to access the "smart event" settings even though the system is set to "Expert" mode. Quite why this should keep disappearing is beyond me. See image.

Update... Decided to to do a hard reset, followed by an update to the latest firmware. Then used SADP to change the IP to my subnet. At first, the menu options would not show smart event settings but after an hour of tinkering and for no apparent reason at all , the smart event options of line...

Yes the Hik camera was connected to the POE port for the last 3 years before being deleted and disconnected. No updates were carried out on the camera whilst disconnected. The soft reset and updates were carried out when it was found there was a issue with the intrusion/ line crossing triggers...

Hi Dan, Thanks for responding. We planned to relocate the DS-2CD2646G2-IZS after deleting and disconnecting it from the Vivotek ND96322P-v2 NVR. This is current/w 3.3.0.104 with device pack V5.9.480. Whilst it was detached, we hooked it up to a Hikvision NVR model DS-7604NI-K1/4P as we are...

I have looked after the CCTV system at work for 5 years and consider myself to be a fairly competent operator. The system comprises 5 Hikvision and 3 Vivotek cameras connected to a Vivotek 8 channel NVR. We started out with Vivoteks but moved over to Hiks for cost reasons. The Hiks have worked...