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Hello, An update on my side. So I returned the indoor station and got refunded. I ordered a wall mounted Android tablet YC-SM08P (link) which I bought from AliExpress (it exists in black or white, with 2Gb or 4Gb RAM). I installed HikConnect app on it (the unit is delivered rooted with an « su...

Just an update : so I finally returned the product to the resaler for refund. @gega I don’t think he discussed the issue with HK, but I provided a like to the thread and it looks like it convinced him … I also ordered another product from AliExpress : YC-SM08P. It’s a plain Android 11 tablet in...

I am wondering what I shall do now. Return my unit to cancel the sell, which is what my reseller offers (but I will have paid twice for the return fees for nothing) or wait and hope the problem could be solved via firmware update. Considering the symptoms, do you / HV think it could be software...

My reseller set me a RMA ... to return the product and get a refund. He does not want to send me a new one as he does not see any solution to this issue. If I do so, I would have paid twice for returning and end up with no solution. So I would do so only if there is no solution ... One question...

Hello, just an update to say ... I got no feeback / news from HikVision. Not even a confirmation / acknowledgment for the the issue I reported through their form. It now makes 4 units with this issue. I am not able to say if the issue was already there with the builtin firmware as, just like...

@gega my reseller contacted his own reseller (the company importing the product from HikVision in Neitherland) which refuses to replace the product a second time unless I get a written confirmation from HikVision that there is a problem. The problem is that I already filled the online support...

Did further test (sorry to spam). The microphone volume setting or boost (gain) at system level is definitely not the problem. Used this app : Microphone Amplifier And the problem is obviously hardware / how / where the microphone is physically put in the case. Using Boost would indeed boost...

I just tried the app Microphone Amplifier and it really looks like the microphone is a mess.

Hello, Thank you. Actually from the Intercom app you can ask for reboot to Android. From there you can access the Settings application. In the Sounds section you have more options for volume, but I cannot find the Microphone volume. There is a slider for the « call volume » which was set to...

Just to reply to one point: on the first product I received, I removed the protective cover as I thought it would be the issue. But did not fix the problem. It is really just like if the volume was down ... or the microphone wasn't actually well located behind the hole. This is why I asked for...

I am having the exact same issue here. I returned my DS-KH9310 unit in RAM and they sent me a new one. But it has exactly the same issue as well. When answering the ring from the HIK-Connect App on my iPhone, there is no sound issue. The person on the street gets my voice high and clear. But...