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yes, i saw that more people were having problems. i actually got my doorbell online yesterday. no idea how i did it or how they worked. had to remove it though and now it just says offline. if i check the log in the doorbell, it keeps logging in and out.

Hi, I just updated my doorbell to firmware 3.7.1. After this upgrade, I can no longer get the doorbell into my NVR, nor can I get recording. I add the device but the status only says "connecting". See attached picture. If I test the connection via the NVR, I get "Connection succeeded.". I also...

Actually I didn’t do anything but the issue is gone. Can’t really explain why.

Actually just find the solution.... And its embarrassing. On indoor device: Settings -> Basic Settings -> Auto Delete Captures/Messages -> Capture active.

Ok, I thought it was mandatory. Have done all I can, update firmware, reset units but still no luck

I have installed a SD to my indoor. But it seems like the Hikvision APP on the tablet doesn't recognize any SD. I can’t see any pictures on my indoor station either. Do I need to activate the SD card for Hik app?

Yes, I'm using the latest 240613. Have tried everything but still "Loading pictures failed". I have a NVR, Is it possible to set the NVR to record when someone presses the call button?

Yes it asked for format. iOS Hik connect 6.6.301.20240905.1

Hi Yes on all. Do I need to actives the SD-card? How do I make sure it’s working? When I put in it I got a message about formatting, but do I need to do anything more?

Hi, i have followed the steps above and tried to install v.2.2.24 but still have the same issue, Loading pictures failed. It seams like I can't downgrade to v.2.2.24 Any idea how to solve this? DS-KD8003IME1(B) on V.2.2.76 DS-KH9510-WTE(1) on V2.2.36

To make my life easier I bought a PoE switch. Now trying to add DS-KD8003 to ivms. I can find the device, but when trying to change IP it asks for admin password. What is default admin password for KS-DS8003?

Hi, Trying to configure DS-KD8003. The unit is connected to my NVR for PoE, port 8. How do I add the unit to IVMS or how do I configure the unit? Trying to add the IP but getting error messages. What I am missing? Possible to turn off any ports on the NVR and use it only for POE and as a...

Tried with Safari and it worked out. Updated all cameras but still the same issue with gaps.

Having some troubles when trying to update. On all cameras.

Hi, Have total four cameras and all have these gaps but on different times during the day. DS-2CD2147G2H-LISU V5.7.14 build 231028 DS-2CD2087G2H-LIU/SL V5.7.14 build 231213 DS-2CD2347G2H-LIU V5.7.14 build 231028 DS-2CD2347G2H-LISU/SL V5.7.13 build 230706

Hi, Can someone explain why Hikvision have like pauses even though I have 24/7 recording? Please see photo. The black parts from the time line is missing and no recording is done at that point. How do i make sure it records exactly everything all the time? Device Model DS-7716NI-M4/16P...

Two-way audio works fine!

Hi, just tested and it didn't help. When pressing the light or audio alarm symbol in the app it says "operation failed".

Hi, sorry! NVR: DS-7716NI-M4/16P - V5.02.006 build 240328 Cameras: DS-2CD2087G2H-LIU/SL - V5.7.13 build 230706 DS-2CD2347G2H-LISU/SL - V5.7.13 build 230706 DS-2CD2387G2H-LISU/SL- V5.7.13 build 230706 Hik-Connect: 6.2.51.20240408.3 for iOS

Hi, for some reason I can't control strobe light and audio alarm from Hik Connect-app. It was working flawlessly before but has suddenly stopped working. If I alarm the system from Hik Connect app it do turn on strobe and audio alarm when motion is detected. But I also want to control light...