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Held back on the last updates (thanks to this forum / JW!). Hopefully this version addresses the previous issues but will wait and see :-)

Thanks! If I understand correctly an end user cloud account is £25 p.a.?

Hi mate - I am working through the process of getting myself off the pyronix cloud (installer sub) - as mentioned was hoping to move to HC2.0 - can I still maange my alarm remotely (alerts, arm / disarm is all I am interested in)? In parallel I went to register my alarm on HC2.0, followed your...

I've just tried logging in to hik-connect with the user name (not email) that is on hik-connect (which is the same user as the pyronix account) and used the password that I use when logging in with my email address and it logged in. Am just trying to think back what happened when we added...

If I login to hik-connect.com using my email address and password then click My Account it has the username which is the one the alarm installer used. The CCTV installer would never have known this and assuming it registered with just my email address and password but it does look like the...

My alarm (pyronix Euro 24) is still setup on the installers pyronix cloud account - using ProControl+, when a different installer setup my hikvision CCTV I put in the email address and password which was the same as what I used when the pyronix alarm was setup - this has meant that my alarm and...

Update - with the smart supplement light set to off the IR picture is much better - dont need to have WDR on - thanks for you help.

Cheers - I've set it OFF and will test it. The behaviour I am looking for is.... Switches to IR at night (which it does), decent B&W picture (only get this with WDR = ON), upon activity detection camera switches to colourvu and the light comes on (doesnt make a huge difference to lighting as...

Thanks - I'll give it a try - the camera is high up covering side of house so there shouldnt be any objects directly in front but will see how it behaves.

Hi - I have a ds-2cd2387g2h-liu/sl (4.0mm) running v5.7.18 240826 Day/night is setup as follows - day/night switch = Auto - sensitivity = 4 - filtering time = 5 - smart supplement light = on - supplement light mode = smart - light brightness control = auto With all the backlight settings OFF...

Problem #2 - a common issue with HIK connect notifications is that you need to ensure Notify Surveillance Center is turned on (setting in linkage method) for the rules / events you have set and you want a notification for.

Thanks for taking the time to collate this - I'll definitely have a look. 3000 messages! probably a fair few to me :-)

Hi - as per above I am in a similar position - I've been running Hik connect alongside Procontrol and been looking at either consolidating or moving to a different tool for the alarm (as app is not maintained). The issue I have at the moment is having two apps that share the same back end...

One other point ref Pro control +. I have a pyronix alarm which was setup to pro control +. I added CCTV using the same login (then realisng the backend database for hik vision and pyronix is the same) and I installed the HIK connect app. Pro control GUI is very similar, I get alerts from...

Worth checking for the events / alerts you have setup, under linkage method 'notify surveillance setting' is enabled.

Morning guys - so last night, before giving up for the evening, I just tried to toggle the hik-connect setting on the NVR (the NVR under system config\network config\HIK-Connect) OFF (it was on and saying online), then back ON. NVR said it required a reboot and rebooted, and hey presto I could...

If I try to add the NVR to either hilook or hik connect mobile app I get the device model is not supported

Hi - I've been through that - at the time that was written for using platform access so a number of things have changed, however, I've tried the DNS settings in that etc. to no avail. the person that had the issue there resolved his by connecting direct to the router I believe, the strange...

so created a new hik account, deleted the nvr from the previous account, re-logged in and its gone. logged into the new account, went to add device, entered the serial number when prompted, click search and it says - The device cannot be added. so at the moment I dont have the NVR against any...

I've gone into the SADP tool - ticked the NVR, clicked un-bind, username admin and the password of the NVR and it says failed. Here are some screenshots 1. android app home page - HOME is my pyronix alarm system 2. SADP screen 3. Web portal - I've also blanked out the IP (which was the public...