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Thank you for the quick replies. Hopefully, firmware update may solve the issue. Yes both phones are the same and the Hik connect version are the same. I may give the reboot etc try over the weekend.

Hi Kyle, My phone (the one not showing thumbnails) was added to the account first via the QR code. I don't recall how my wife's phone was set up. It may have been by QR code, but I am not sure. The screenshot I attached does show sharing, so it could of been done within the app. With stream...

Hi, I'm having the same issue with the thrumbnails on one of my devices. My wife's phone shows thumbnails; however, mine doesn't. Both phone are runing Hik connect on Android v6.1.30.0118 NVR is DS-7608NI-I2 and SW is V4.61.025 build 220905 4 x DS-2CD2386G2-ISU/SL with SW V5.7.14 build...