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Oh ok Is that something you can do yourself or do I have to get someone in for that?

It says this

I'm sorry for the stupid question but I'm not sure what you mean by this or how I find this out?

Thank you I have followed this and done the short test and it said the test succeeded...

Here

Hi Yes the cameras are connected and they're recording because I can go and watch live view on them and that works fine. However I'm looking at DVR now and it's like it can tell that there's movement happening in the garden but when you try to play it it says no video found. On my hikconnect...

Hi I woke up one morning and the DVR was doing 5 beeps. Always 5 beeps the same. About every minute. Consistently. So I had to turn it off with the plug. So obviously my cameras aren't on either now. I turned it back on and it was still doing the same thing so had to turn it off again...

Yes in the hikconnect app I'm not sure what version? How do I find that out? I do have an NVR I don't know the current firmware Sorry what do you mean by this/how do I find this out?

Hi Can anyone help? I can't see any of my video notifications for my CCTV. It says it's loading goes from 0 per cent to 90 something percent but never actually loads Says 'device streaming timed out' I can load it to watch it live but can't see any of the video notifications which is no...

I mean that's the screen on my Tele I don't know where to even go from there

Hi Can anyone help please I have got a new phone. For some reason the hik connect app didn't transfer from my old phone so I had to download it again. I put in my phone number and password like it asked. However I can't access the cameras on my phone. It says enter the device verification...

It's working now thank you so much

Oh thank you so much I would never have known what to do!

Has anyone had this before?

Oh god I knew this would go wrong

It's asking me for an encryption password! I've installed new app, put my phone number and password in, got in but it's asking me for encryption password to actually see anything!!

No it's a Motorola. Thank you I will try in a bit.

I've cleared cache and it hasn't made a difference. If I'm uninstalling and installing again what happens? How does it know to connect to my cameras? I've never done this before as the person who installed it all put it in my phone for me.

Ok thank you I will have a look at this

I've got android phone. My phone did an update like they do every so often. But now I can't even open my hik connect app! It literally won't let me open it at all! Has anyone had this before? I'm guessing it's to do with my phone being updated. At least I think that's when it stopped working.