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Hi Dan, Looks like we have to give up for upgrading firmware. my original issue is *sometimes* my camera shows offline, I am using hikconnect android APP. So I thought maybe if upgrade firmware it may help to resolve the issue. I googled a lot, tried almost all the possible things, not able...

Yes, I am confirming tried all 3 above mentioned.

Hi Dan, yes I am able to search and find camera using SADP tool. screenshot attached. (I have 2 cameras the same versions) Thanks, Hayk

Hi Dan, Yes. sure. I am loading extracted digicap.dav file. I tried to update firmware with: - internet explorer - batch configuration Software - I put digicap.dav to c:/ root folder. No success. I don't know what else to try. Thanks, Hayk

Hi Dan, Thanks for your response. Tried your suggest firmware - the same issue. Any other suggestion? BTW, in Firmware version Property, I see E6, how it came to be E4 ? from where you get that info ? Thanks, Hayk

Hi Dan, Could you guide, I have similar model, and tried 3 above mentioned version to upgrade it brings error: "The type of upgrade file mismatches. " Thanks, Hayk