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Thank you JB, I’ll try that when I get back to Brighton in four or five days time.

I looked for the info on "Configuration" (cog icon) on the monitor, I'm attaching all relevant screen photos

Thank you JB, but I can't find "Enhance SVC" or "Save Camera VCA Data" anywhere. I must say the upgraded version is much less user-friendly than v3 I had before. I'll upload photos of the relevant maintenance pages tomorrow. Thanks again for your interest!

As mentioned earlier, I have a NVR (DS-7604NI-K1/4P(B), and today I upgraded the firmware to v4.30.085 from v3.4.100. Now I can’t find VCA anywhere anymore, and I have 2 of my 4 cameras showing “No Resource”. Also there doesn’t appear to be any “Event” shown anymore on playback. And my phone...

Hi JB, sorry to trouble you again, but I’m still trying to upgrade the NVR. I downloaded the digicap.dav file but couldn’t use it yet because I couldn’t find where to put it on the Device Management page: Any ideas?

JB that's so nice of you to give me all that info. I'll try to digest it overnight and, as you've been so helpful, I might pick your brains again in the morning! At 80 it's not all that easy to deal with IT problems..... Thanks again :)

Thank you, I didn't realise you could scroll across! All cameras are DS-2CD2345FWD-12018 V5.6.2 build 190701 :)

Thank you very much JB, I'll try that later when I have some time,

Thank you very much for the info. Unfortunately I'm a bit of a novice so would appreciate a little guidance here. How do I update the NVR firmware when the system says it's the "latest"? Also, where exactly do I find the firmware info on the camera page? Thanks in advance :)

I should have added that I have access to the system on my iPhone, where it's even more important tfor me to control the VCA recordings.

I'm new here, I have a similar VCA problem: The NVR is DS-7604NI-K1/4P(B), the firmware is v3.4.100 Build 180310 (when I check update it says this is the "latest"). I have 4 cameras on continuous recording, each one with line-crossing and intrusion activated. "Motion" works fine on all 4 cameras...