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Hi all, I have a ids-7716nxi-i4//16p/x NVR on the latest firmware and have had murder getting the facial detection to work. I have enabled the engine for the cameras as engine 2. Enabled facial detection Populated the face bank with photos But the nvr will not detect any faces at all. The...

I saw that on the uk site but it’s only 9 mb and when you open the zip it the zip is corrupt… typical hikvision for half arsing and not checking their work ‍♂️

have you got a link to v4.62.210 i can only find v4.62.205 on the hik portal for the (C) , its a bit of a con they are only making the (E) models compatible with v5

No problem glad to help.

Hi Kyle, So , i spoke with Hik support again today and it sems to be limited to Iphones on the latest build of IOS17 as it doesnt effect android phones. We do have a work around although it is a pain, you need to completely remove the app from your iphone and reinstall it, so far this seems to...

I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

Hi David, No problem, I do appreciate the help. Yes we use mobile routers and have template images so they all match, I have also checked the server ports, camera ports etc… including 80 443 and 554 amongst the required ports to make sure they are accessible

Hi David, Thanks for the reply, I am an installer with 30 plus years experience especially with hik kit so naturally have been through all of the above unfortunately with no avail. The logs were the first thing I checked they just show “failed to connect” and the error code. As mentioned in...

Hi Guru's, I have a DS-7608 NI K2 /8P its one of many many NVR's we have supplied over the years, it is on the latest build V4.74.200 build 230522 and has for as long as i have known this device on every firmware it has had gotten the error code offline:0xe002008. Just to weed out the time...

Goto settings in edge and type internet explorer Look for allow pages to load in internet explorer, click it and add the 192.168 local ip address and it will ask you to restart edge… do so Now go back to settings and type internet explorer, scroll to show internet explorer button Enable this...

first thing i tried, made no difference

I’ve got a number of m2’s and they aren’t effected by this but they all have colorvu’s effected this is the only one with this unique setup

I wonder wether this new build doesn’t like the older g3 cameras connected maybe? Something they changed that’s effected their ability to trigger correctly? Cameras are all: DS-2CD2346G2-ISU/SL's on the latest V5.5.801 build 211105

Much appreciated, as I said , no settings were changed and it did work right up till I did the firmware update, the kits in an isolated site in Scotland where no one is there to change settings and the upgrade was done successfully via the webui, it’s bizarre how I can’t get it working again

Ok so our DS-7608NI-K2 / 8P has stopped sending clips to Hik-connect since upgrading to V4.72.107 build 220914 no settings have changed, notify surveillence center is ticked and the schedule is the same but it simply does not send out the small activation clips you see under the live view screen...

So to expand on this, JP Colin is correct about the NXI’s only supporting 4 8mp’s cameras at 25fps. After this if you add any more cameras then the cameras in streamed playback will become choppy as hell and appear to freeze for upto 5-6 seconds at a time especially when streaming to hik...

I have recently moved from the old and reliable DS7608NI-K2's to the newer NXI series attracted by features like motion 2.0 and Analytics like hard hat detection and object thrown detection. Much to my disappointment (although lets be honest its hik so i sort of expected it) i cant use any of...

does anyone know if Hik have a feature request portal or email address? we run out 100's of the DS7608NI-K2 NVR's connecting them to our monitoring station and every time there is a bank holiday we are left with the nightmarish issue of having to conect to each NVR across the country remotely...

Yes I got that one aswell! It’s a ballache

Hi Guru’s, It’s been ongoing a long time but has anyone found a fix for the accusence cameras having their detection areas revert to rectangles or squares after reboot if you make a custom shape with 5 or more points in the shape?! We have 32 DS7608 NI K2 NVR’s across the country and it’s a...