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Hi Sam, at this point in time, i'd go with a Hikvision system, as it's currently, in our opinion, the best value for money system. A solid 6 camera system would have a 7608NI-E2 at it's core, with 6 - 8TB of storage inside. There are two hard-drive bays so you'll need to take that into account...

Hi Chris, what camera, and what firmware are you using? Are your cameras UK stock? If not you can't update grey imports. Some cameras need to be updated in increments.

Unfortunately, you can't do this without using Synology's surveillance station, which as you know will require you to obtain the appropriate camera licenses. You can add two cameras to surveillance station for free, after that, you'd need the additional 3 licenses. You can access the...

Installing and using an external microphone In this tutorial, i'll be going over the most common steps on setting up an external microphone on an Hikvision camera with an audio terminal block. You will know if a hikvision camera has an audio terminal block if the product name has an 'S' suffix...

Hi Leo, this is what happens to grey imports unfortunately. Hikvision have introduced regional restrictions in an attempt to crush the 'unofficial' market. I doubt the camera is bricked, but I also do not know how to solve this one, as we do tend to only work with UK cameras.

That's a spider web. You'll need to clean the area around the camera. As for false triggers, these can be somewhat difficult to avoid. It's unlikely you'll ever get motion detection 100% perfect, especially with certain animals interrupting the scene. My only suggestion is to play around with...

Each of the PoE ports on the back of the NVR also represent one camera channel, so you can't have a switch with multiple cameras running into the back of one of the PoE ports of the NVR. You can, however, search your network for cameras that are on your network (assuming they are powered up and...

Google chrome applies automatic updates, meaning the majority of its users are on the latest version. Ususally this is great, however, the latest version has crippled a few plug-ins required with CCTV cameras (and other applications i'm sure) For example; With Hikvision cameras, launching the...

Hi there Padraig, I'll answer some of your questions. First of all, either Cat5 OR Cat6 cable will work fine. The only key difference between the two is that cat6 cable is slightly more efficient at transmitting data (and is wired slightly differently) however this is not something that will...

Update 19th September 2018: Apple Safari 12 and Hikvision cameras One of the best features of an IP camera is the ability to simply view it within your browser. Unfortunately in order to do this though, you need a plug-in called web components. When you try to view your cameras on PC you are...

In this short tutorial, I will be going over the quickest method of finding an IP camera on your network using a Mac. The best part is, you don't need to download any software either. First of all, open up safari, and then open up the preferences tab. Go to the 'Advanced' tab, and check...

If you have a recorded incident on your Hikvision NVR, preparing it for the police is an important step. Police from different areas may have different needs to meet, and it is best to talk to them beforehand. From my experience, submitting evidence placed on a USB is a no-go, as the computers...

Sorry João, We don't have that information available. We recommend contacting Hikvision for a solution to this problem. You can find contact information here.

Hi Brent, There has actually been a new firmware released fairly recently and I've not quite got round to updating all the forum posts yet. You can download Firmware 5.2.0 here. Hopefully this will work.

It doesn't have to be Gmail, however I found it easiest to configure with it. If you use a different mail service, the SMTP address may be different (check on the web). I will look into your second question today, if you could email me at bob@use-ip.co.uk with some more info that'd be great...

In this tutorial I will show you how you can record and playback surveillance footage straight to an on-board SD card. In order to follow this tutorial you should be prepared with a hikvision camera which has an on-board SD card slot. The camera i'll be using will be the DS-2CD2432F-IW. you...

There is some software called iSPY which I believe is free. you can check out their website here. I had a quick glance over their site and it appears that they offer a solution to viewing your cameras.

It really depends on what you wish to do with the cameras. If they will ONLY be used for live viewing, you can simply port forward the cameras and view them within a browser individually. An alternative to this (As long as they support RTSP) would be to host them on a site called...

Hi, helpwithip. I have made a quick tutorial on how to get the best results using Synology with motion detection which you can view here. I hope that it will clear up any problems you're having with efficiently viewing footage with motion detection.

This Tutorial is Out of Date Please see the Tutorial Megathread for an Updated Guide ____________________________________________________________________ In this tutorial, I will guide you through the process of updating the firmware of a Hikvision IP camera. Firmware should always be updated...