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Hi Dan the cameras I have are DS-2CD2385G1-I with firmware V5.6.820 build 220519. All equipment was bought from a reputable trade only supplying company so no ambiguity of it being grey market.

I have DS-7716NI-K4 NVR, used to work fine and for past few months keep receiving live camera failed and also playback issues. when trying any browser. NVR has latest firmware V4.74.200 build 230522

Afraid I never got to the bottom of this problem. As you say no issues for 5 years. I have also had the NVR for a few years and never had any issues. My NVR has always had a fixed ip. NVR used to do this often but seems to have settled down again. No idea what the problem was or if it will...

Does anyone know the platform of DS-2CD7A26G0-IZS cameras? Better still the latest firmware if still available please?

After logging in it comes up with page taking too long to open, do you want to wait or close page.

DHCP is disabled. The NVR remains operational for weeks and then has the issues.

It's running latest firmware V4.32.116 build 220112

Hi Phil Thanks for reply. Yes the ip address has always been fixed. Don't have anything with a duplicate ip address.

I have a Hikvision NVR DS-7716NI-K4 with poe cameras attached. In the past two months when trying to connect NVR through WAN or LAN it struggles to call up login page, when login page does appear it takes considerable time to accept log in details, then after some time it says this is taking too...

Much appreciated for your help. Will be updating firmware this weekend.

Thanks for a speedy reply. Please also confirm for which region my NVR is meant as it has RR in the serial number? Is it safe to upgrade an RR NVR in the UK?

I have a Hikvision NVR model number DS-7716NI-K4, serial number DS-7716NI-K41620190419CCRRD12289427WCVU, firmware V3.4.104 build 190128. First of all I need to know whether this recorder is meant for the UK market or not? Secondly can it be firmware updated? If firmware can be updated could...

I have a couple of Hikvision DS-2CD2385G1-I cameras and would like to know in smart events the number of events that can be set up. I am only able to set up 1. Am i doing anything wrong as I thought there should be 4.

In order to get to wizard, will I need to repower NVR or can it be found anywhere in menus? Many thanks.

Why does my DS-7716NI-K4 ask to select language and go through wizard every time it is down powered and powered up again? Why can it not just reboot in to English automatically. It gets frustrating and am wondering as to what may happen in a power cut/restore situation.