Search results

Hi there, I have a DS-7716NI-K4 / 16P NVR with a ds-2cd2232-i5 and it keeps asking to me to check the username and password on the screen. I have enabled virtual hosts to try and connect to the camera via my PC but gives me a page can not be displayed message. I have also tried plugging the...

Many thanks @Dan

Hi @Dan Thanks for your reply :) I remember reading somewhere that V4.21.005 build 190509 was released and Hikvision later denied it had been released and to get to the latest version you need to download back to V3. Is this correct? Cheers, Epipen.

Hi there, I am currently using firmware V4.21.005 build 190509 on my DS-7716NI-K4 / 16P which I believe was the pulled/buggy version of the firmware. Please can you advise the best upgrade path to upgrade from V4.21.005 build 190509 to V4.30.061 build210313 ? Many thanks, Epipen.

The firmware currently have it 5.1.2 build 140116. Thanks you guys for your help :)

Hi there, I have my ds-2cd2532f-i mini dome camera's on firmware version 5.1 and looking to update them to the latest version available. Please could you confirm if the below link is the correct firmware to use in the UK? Link to Firmware Cheers, Epipen

Hi there, I have just moved offices and and camera port 6 on my DS-7716NI-K4 has stopped working. Just says that the network is unreachable. I have tried multiple cables and cameras and nothing seems to work on port 6. I have plug the same cameras and cables into different ports and works...

Is it possible to downgrade to the latest V3 version on the UK version? If possible, how would you do it please? Cheers, Epipen

Hi there, I have just checked to see if there is any new firmware for my DS-7716NI-K4 / 16P and noticed that the V4 firmware version is no longer available on the UK download site. Link Is there any reason that the V4 version is missing and should I downgrade to the latest version in there...

Hi there, Sorry for the late reply, just got back from holiday. I am using the correct firmware for the ds-2cd2532f-i. I have 2 boxes using the same setup, the top box is working fine when updating the other gives me the error message. Cheers, Epipen.

Hi there, I am trying to upgrade the firmware on my ds-2cd2532f-i cameras through my K4 NVR and keep getting an error message saying "D1 - Upgrade Failed" on all the cameras. I am using the latest V4 firmware on my K4 and the cameras are working fine. I have another K4 and the firmware...

Hi there, I have factory reset the DS-7716NI-SP and it's asking for a default password but 12345 or the one that I set is not working. Any ideas? The firmware that I am using is V3.4.3 build 160811. UK edition. Cheers, Epipen.

I've reset the camera and still the same :(

Hi Phil, Thanks for your reply. I have upgraded the cameras to the latest version. On the camera that is having issues, I keep getting an error message saying that the resolution or bitrate substream is not supported. I also get an operation failed message when trying to change the substream...

Hi there, I have just upgraded my DS-7716NI-K4 / 16P NVR to firmware V4 and all the cameras are working fine apart from one in LiveView on the web interface or the HIK Connect App. The error that I am getting is "Video playing failed. Error code: (246106)" Everything was working fine before...

Thank you Phil :)

Hi, Please could you confirm if firmware version V4.21.005 build190509 will work on the DS-7716NI-K4 / 16P ? Firmware link here Link to article My system is the UK version. Cheers, Epipen

Hi there, I am trying to connect my DS-7716NI-SP to the internet and under network, the Platform access option is missing. The firmware that I am using is V3.4.3 build 160811. I live in the UK. Any advise would be gratefully appreciated. Cheers, Epipen