Search results

Hi I’ve just got it sorted this morning I eventually reverted the camera back to factory default and started from scratch and it is now working ok. I would like to thank you for all your help it has been much appreciated Kind regards Ian

Hi I have now tried your suggestion of clearing all areas on NVR GUI and camera rebooted them both but still get the error Region is invalid no crossing line is allowed.

Hi thanks for the reply I have now reverted to 5.7.15 but now I have the problem of when I draw an area for motion detection I get the message Region is invalid no crossing line is allowed. I am now starting to think why didn’t I leave well alone Kind regards Ian

Hi I don’t know if anyone can help but since updating the firmware on my DS-2CD2087G2-LU CAMERA TOV5.7.17 build 240606 I am unable to record on movement detection but it will record on continuous the camera is plugged in to a DS-7608NI-K2/8P NVR previously before upgrading the firmware it did...

Hi Dan No there isn’t a Firmware version property box don’t worry as all the cameras are working ok and I just thought as I had updated the NVR I would also do the cameras. I do appreciate the help you have given me and would like to thank you for that I think I will just leave well alone for...

Hi Dan the firmware version is V5.4.5 build 170921 and the firmware in use at present is V4.0.51 build 170904 just to make sure I've got what you asked for I've attached a screenshot Kind regards Ian

Hi Dan I cleared the cache and rebooted and I was able to gradually update the firmware one by one so your advice was really appreciated. I then thought it would be a good idea to update the cameras but I now have the same problem but deleting the cache and rebooting didn’t work do you know...

Hi Dan I’ve not tried rebooting or clearing the cache but I will try your suggestions over the weekend Thanks once again for your help

Hi Dan sorry to trouble you again but I've started upgrading the firmware one at a time and I have done up to V4.30 005 and now I am receiving the "Failed to get the upgrading progress." error Kind regards Ian

Hi Dan I do realise the firmware is old but as I’ve never had any trouble for the past 7 years I had just left well alone thanks for the advice I will gradually update it as you advise. Many thanks for your help Kind regards Ian

Hi Dan thanks for the quick reply the firmware is version V3.4.98 build 171121

Hi I have suddenly developed a rebooting problem on a DS-7608K2/8p. The unit has worked flawlessly for seven years but now, every now and again, the nvr reboots for no reason. I'm not connected or trying to use hik connect. I will just notice the monitor screen go black, and then the screen...

Hi I don’t know if anyone can help but I upgraded my Hikvision DS-7608NI-K2/8P to version 4.3 firmware but I’m unable to get it online it doesn’t show on sadp and I can’t add it to Hik-Connect when serial no is entered I get the error device off line. Could anyone advise me if it is possible to...

Hi yes I did that as soon as I could log in from browser

Hi Kyle just to let you know I went back to version 3 firmware but that did not sort the problem. Having a bit of spare time this morning I thought I would try setting up two Tplink Deco 5’s that I had lying around one plugged straight into the router and one in loft with the nvr connected by...

Hi Kyle still no luck Ctrl didn’t work and both edge and chrome are up to date. I think you’re right probably best to revert to an older version do you have any suggestion as to a particular one to try. Can it be done on the NVR as I’ve never used the batch configuration tool. Kind regards Ian

Hi Kyle still no luck Ctrl didn’t work and both edge and chrome are up to date. I think you’re right probably best to revert to an older version do you have any suggestion as to a particular one to try. Can it be done on the NVR as I’ve never used the batch configuration tool. Kind regards Ian

Hi Kyle just arrived at work will try it later Ian

The new ip is 192.168.1.125 and when I click more information there isn’t an option to go further and the circle of dots just goes round and round

Just thought I took the shot of the ipconfig while on wireless so heres one using Ethernet sorry about that Ian Good afternoon still no joy I’m afraid it just comes up as insecure in browser Ian