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In case anyone else encounters this issue, the latest version on the firmware V5.5.820 build 231108 (2024-04-11) installed fine and the camera is fully operational and no issues connecting. It's been a couple of years since I've had to mess with my Hikvision cameras, and I'm still surprised...

Well I thought I'd try one last time of power cycling before doing the hard reset and now I have access! Thanks for your help.

I'm using Windows 11 and Internet explorer. I've tried other browsers and get the same error. I can't get any access to the camera apart from what litte I can see in IVMS. What I have just realised is if I try and connect through IVMS and use the advanced settings link, it quickly flashes the...

Thanks for the response. I have 7 cameras all connected to a switch, the NVR is connected to the switch as well, (no camera is connected to the NVR). I can access all the other cameras fine by their IP, it's defininatly the right IP address, IVMS also shows this IP next to the camera status...

Hi all, Really hoping for some help here, not sure what to do next. I'm trying to access my camera (DS-2CD2H86G2) and the browser returns a 404 message. Access Error: 404 -- Not Found Can't locate document: /index.asp IVMS connects to it fine, and my NVR is recording from it fine. In IVMS if...

I'm always amazed at how bad Hikvision are at support and communication. Still unsure why they would stop firmware updates for the non C version, assume there's no future for the same component due to covid.

Well this is what they came back to me with:

Wish I knew about this earlier, I have a week old non C version just fitted. DS-2CD2347G2-LU running V5.5.160

Hi all, I've just upgraded my old DS-7608 E2 NVR to the newer DS-7608NXI-I2 and have realised that playback isn't working in Chrome. I believe I'm running the latest firmware V4.40.416 build 210108 (NVR_K51_H92_X_BL_ML_STD_V4.40.416_210108). Liveview, camera settings all work fine, it's just...

Well sadly that excitement wore off. There definitely seems to be an incompatibility issue. It recorded continuously to the end of the day with no issues. However this morning the main stream failed to preview or be able to view the record files, but the sub stream is fine.

Haha I’m glad you’ll be able to sleep well. I would have never ever thought or tried to even test changing the authentication. Wonder why it was fine for the sub stream.

Genius. Thank you so much. I’ve changed to digest/basic and it’s working. Interestingly I’m able to run it at 3840x2160. Perfect result I can wait for the new release of NVRs now

Thanks @JB1970 as far as I can tell I've tried everything now and can't get any higher resolution to run :( Looks like I need a new NVR. I'd really like to get this working at the same resolution as my other 4k cameras, I don't like the idea of buying a new NVR at the moment. The most suitable...

Well I was wrong, I can get the main stream to preview and record, but the maximum resolution that'll work is 1280x720p. What is really strange if I set the resolution to 2688x1520 with a 5120 bit rate (all the same settings) the same as my other cameras it still won't show on preview. Camera...

Hi all, I seem to be having an issue, which I assume is due to the older NVR not supporting the newer camera. I currently have a DS-7608NI-E2 and have just replaced an old turret with an Accusense DS-2CD2H86G2-IZS, the issue i'm having is that I can't seem to record the main stream, the...

I wasn't able to find the later version online to download and I don't get an upgrade link. I don't suppose you have it?

I also tried my wife's laptop same issue, but same operating system. I had a look at IE and I have the WebVideoActiveX Control installed, I thought this was to be able to view the live feed. IE is the only browser I can view the feed in.

This is why I think it's a bug, I've tried in Explorer, Chrome and Firefox. I'm wrong though, I'm getting the same issue direct on the camera and under storage settings, I thought this was working. I've also tried on my work laptop and same issue, I will have to try another computer just in...

Sorry it wasn't clear. The first screen I'm on the basic event settings page, this shows that the arming schedule has previously been set, all in purple. I can then correclty unset the days, but I can't reset them. That's why I don't press save. I then go to the smart event settings screen...

Hi, thanks for your assistance here. I've just realised that I'm actually having the same issue with the standard events, not just smart events. I've taken a video of it to share, this is using Internet Explorer in Win10, it doesn't work in Chrome either. I normally have my main entry cameras...