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Hi, I just updated my doorbell to firmware 3.7.1. After this upgrade, I can no longer get the doorbell into my NVR, nor can I get recording. I add the device but the status only says "connecting". See attached picture. If I test the connection via the NVR, I get "Connection succeeded.". I also...

Hi, Trying to configure DS-KD8003. The unit is connected to my NVR for PoE, port 8. How do I add the unit to IVMS or how do I configure the unit? Trying to add the IP but getting error messages. What I am missing? Possible to turn off any ports on the NVR and use it only for POE and as a...

Hi, Can someone explain why Hikvision have like pauses even though I have 24/7 recording? Please see photo. The black parts from the time line is missing and no recording is done at that point. How do i make sure it records exactly everything all the time? Device Model DS-7716NI-M4/16P...

Hi, for some reason I can't control strobe light and audio alarm from Hik Connect-app. It was working flawlessly before but has suddenly stopped working. If I alarm the system from Hik Connect app it do turn on strobe and audio alarm when motion is detected. But I also want to control light...