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Hi, I have multiple DS-2CD2T87G2-L cameras plugged on a poe switch. One of my cameras went off some days ago. I try to plug it with new utp cable but still doesn't work, I have try different ports on the switch with no success. When I try to connect directly with power adapter the camera turns...

Hi, I would like some help in order to understand some things. I was trying to find a way to remotely configure my cameras because Hik-Connect doesn't give that option. I download Hik-Partner Pro and bind it with my Hik-Connect account and my NVR's (because I have 2 at the moment). So I was...

Hi, some days ago Hik-Connect started to auto disable push notifications. Even if I reopen them after a while they are go off. Recently i have disable a camera of my system cause of hardware issue from camera management (I don’t know if has to do with that). Also I use Starlink if that has...

Hi, I want to set up a Hikvision camera system for my home, but I want the cameras to be connected to the NVR through my home wifi network and not through ethernet cable. Can you please help me about my options in camera models? I am a little confused from Hikvision website. Is there...

Hi, Is there any way that i can configure smart events and motion detection directly from Hik Connect? I mean for example area of coverage settings etc. Thank you

I need some help please. Whatever I choose for pre recording time I always have 9secs of pre recording. I have tried to set it at 5sec and also at 0sec and I still have 9sec of recording before the event (watching from Hik connect). Also what is the post recording about? How many sec will...

Hi, I would like to ask a couple of things. 1) Hik Connect app has the option at playback of filtering event / human / vehicles. My question is from where those events are coming? Are they from motion detection normal event or from smart events? Also the option events what it concerns when I...

Hi, I have the DS-7732NXI-I4/S nvr and i have this issue: In the past when i was choosing smart playback, all the motion detection movements was at the playback line with red marks and the video was playing them. Now when i select smart playback no motion detections comes on. The video is...

Hi, I would like to ask a silly question that I can not answer to my self. What is the actual difference between intrusion detection on smart events vs simple motion detection? In both cases there is the human and vehicle verification, the draw area option as also the linkage method. Thank you

Hi, I would like to help me if it’s possible. Is there any way that Hik Connect app can show me during alarm playback what actually trigger alarm (for example with a green box as I have seen)? Because I have a lot of false alarms and I would like to know what triggers the smart event alert. The...