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I have a DS-2CD2387G2- and I am after the update files but I'm confused with the firmware I need. I have posted my camera and firmware and need help to pick the updates I need please. Thank you.

My line crossing detection seems to freeze the captured video but not the sound. It freezes on the image and the jumps 5 secs on the recorded time. How ever the sound still records in the frozen image. I'm not sure if it's when the entry is triggered as the exit doesn't freeze. I had this a...

Since updating the nvr a month ago I get no smart events when trying to search via nvr searches. The 1 i aways use on smart is to draw a line and search it, or the grid and search that but nothing is there at all. ( there should always be as its a popular area for cars and people) normal smart...

So last night theee was a car chase. I did a search and saw the head light appearing in the left of the screen. The image then stuttered and resumed with the vehicle just leaving shot out of the left of the screen. The 2 persuing police cars were seen chaseing through the scene uneffected and in...

Back in April 2022 I updated the firmware on my NVR ds 7608ni 8p and started to get errors when trying to live view via hik connect. I solved the issue at the time by rolling back the update. However, I still get issues with playback not loading at times and getting stuck at 81% etc. This...

In the past I used to down load a file via the laptop to update the nvr and cameras. Since the green screen issue I havnt updated it for at least a year to stop the green screen issue. Now though when I open the nvr menu on ghe nvr I get a message box saying update.. I never have done it like...

I have a ds-7608ni-i2 nvr and 3 x colorvu turret camera. 2 of them are 2k and 1 is 4k. The 4k is the one I'm having playback issues with. If viewing play back there are sections that just won't load up and grey stall at 73 to 83%. Other sections load fine. The nvr plays back fine. The other...

A few months ago I rolled back to a previous software version on my ds-7608ni-i2 as the update ruined my hik connect app when viewing the 8mp camera. Does anyone know if this ever got resolved?

DS-7608NI-I2 how do I set the time to read correctly now the clocks moved forward 1 hr?

I was looking at a car last night and the number plate was reflecting to the point it was unreadable. Any ideas?

Can you help me with my issue. Drawing a line on screen on smart playback but and getting no markers ( on any camera) do these Settings look OK to you? Dual vca is enabled. I get markers for intrusion but not when I draw the line. Any cameras shows no markers and the screen is static.

I have just noticed the smart playback line crossing detection isn't working. I have events captured on smart playback in the intrusion zone but there are no captures for line crossing grid of quadrilateral. All just show a none event blue line and a frozen picture. I know there were plenty...

Thought I would see if any one has had issues with the v4.60.000 update affecting the 8mp hd viewing in hik connect? I had my ds-7608ni-i2 updated a month ago before I got my 8mp installed. Straight away I had issues trying to view it in HD via the app. I got a green screen. Looking all over...

I thought I would try a new thread as my question was added to another thread relating to a different issue. I keep getting an error on my hikconnect app when trying to view my nvr playback. It says no more connections allowed for the device. Please stop one or more connections and try again. I...

I have set my line detection in the cameras Web browser yet its not working. No notifications or triggers. Should I have the Web page open in the nvr at the same time? As this it how I get to the camera from the nvr page. 8mp g2 colorvu. Up to date firmware. I series nvr Should I reboot either...

I have just done an upgrade to latest firmware on my I series nvr. Was only 1 upgrade from my last 1. Now when I type in the ip address in the search bar the screen stays blank. Doesn't take me to my log in page.

I have been having a few problems lately with my cameras. Trying to get the led to be less bright. I have ended up though with 1 camera not picking me up when I cross the line and not putting the led on. I set the front camera to back-light and it looked good. I used the switch time from normal...

ok so i am still trying to set up my cameras for optimum night mode. I have an i series nvr and g2 4mp colorvu turrets. Looking at night time lighting, i have realized that with the led on it whitens the face of most detail. 1 camera is at the front of the house near an led street light...

DS-7608NI-I2 nvr dc 2cd2347g2 camera. Getting notifications on motion alerts for leaves blowing or dirks walking on the floor. I have set the large, small and target zones on entry though. It is just around scene change detection? Should I have this enabled but with out alerts? I also got it...

G2 4mp colorvu turret camera. I put the low illumination setting on yesterday to capture the low light at the side of the house at night. Wow what a difference. The problem is that i think it stays on that setting even in day light? The picture in the day is a bit jerky and pale compared to...